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Responsible for ensuring maximum availability and performance of IT services through infrastructure monitoring, resolving incidents, and managing IT teams. Develop operating documents, suggest system improvements, and ensure IT security and service quality. Manage team objectives, training, and promotion of company values. Bachelor's degree in computer science or related field required with 6+ years of experience as an IT Manager.
As a Community Account Manager, responsible for growing and maintaining market share by selling new movers, win-back customers, and upgrade existing customers to maximize monthly recurring revenue. Develop and manage onsite relationships, coordinate marketing events, conduct property visits, and act as a liaison between property management and internal departments. Must have strong communication skills, business development experience, and be self-motivated. Travel up to 75% required.
As an Instructional Design Specialist at Optimum, you will be responsible for developing training content for new hire, upskilling, reskilling, and continuous learning. Collaborate with subject matter experts to identify training needs, prepare learning objectives, and create engaging content for various formats. Evaluate training results against KPI's and maintain relationships with key stakeholders.
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As a Telecommunications Subject Matter Expert (SME) in the Government Sector, responsible for expanding market share of telecommunications services within government agencies, building strong relationships with clients, and delivering tailored solutions. Key duties include client acquisition, sales strategy, market analysis, compliance, and team collaboration. Requires a Bachelor's degree and 3-5 years of sales experience in the telecommunications industry.
Senior Director Customer Care responsible for leading digital contact center operations, optimizing customer support and care KPIs on chat and social channels, collaborating with stakeholders on tools and technologies, and overseeing day-to-day operational stability and improvement.
Senior Director leading Customer Journey Design & Transformation team at Altice USA. Responsible for crafting and optimizing end-to-end customer journeys, analyzing insights, and implementing strategies to enhance customer experience for the Optimum brand. Collaborates with cross-functional teams to align customer-centric journey solutions and advocate for the customer through human-centered research methodologies.
The Director of Business and Innovation at Optimum will lead efforts in integrating AI-driven solutions into products and services, drive revenue growth, and improve operational efficiency through generative AI technologies. Responsibilities include market research, partnership cultivation, strategic planning, and supporting cross-functional teams. Qualifications include a Bachelor's degree, 8+ years of experience in negotiating partnerships, telecom experience, strong collaboration skills, technical acumen, and leadership abilities.
As an Inbound Sales Representative at Optimum, you will use your bilingual skills in Spanish to forge connections with customers, exceed sales targets, and provide exceptional customer experiences. Your responsibilities will include prospecting, engaging with businesses, creating customized solutions, showcasing product knowledge, delivering sales pitches, closing deals, documenting sales, and building lasting relationships.
As a Business Development Account Manager at Optimum, you will be responsible for executing a comprehensive new residential construction plan. Your role will involve communicating the value of partnering with Altice on Joint Trench and Residential New Build Opportunities, negotiating arrangements with developers and builders, and developing strategic relationships to generate leads on new home move-ins.
Reporting to the Vice President of Product Development, the Director, B2B Advanced Network Services and Security will define, develop, evolve, and deliver new products and features for Altice USA's B2B Advanced Services and Security portfolio. Responsibilities include developing product roadmap, leading a high-performing team, overseeing product development process, working with cross-functional teams, prioritizing features, monitoring product performance, driving automation, and ensuring alignment with product priorities and targets.
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