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The Retention Insight Specialist is responsible for assessing the call quality and performance of Retention Agents dealing with existing customers. They monitor call flows, provide feedback, identify training opportunities, and create KPIs for review. The role requires strong communication skills, analytical approach, and proficiency in Microsoft Office for reporting and presentations.
The IP Operations Engineer I at Optimum is responsible for configuring and maintaining network infrastructure, supporting deployments of new IP services and systems, and ensuring the overall performance of the network. This role requires collaboration with teams, detailed network designs, and troubleshooting skills.
As a Tech Support Representative at Optimum, you will provide technical support to customers for Optimum products, troubleshoot and resolve hardware issues, and ensure excellent customer relationships through effective communication and technical expertise.
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As an Inbound Sales Representative at Optimum, you will be part of a top grossing sales team, forging connections with customers, exceeding sales targets, and delivering an unparalleled customer experience. Responsibilities include prospecting, engaging, educating, providing customized solutions, staying updated on product knowledge, delivering sales presentations, negotiating deals, and building lasting relationships with customers.
The Manager BSS/OSS Operations will oversee and be responsible for all daily activities as well as the overall health and operation of all business-critical systems. The Manager will provide oversight and evaluation of the day-to-day performance of Sr/Jr Administrators and all managed service staff to ensure compliance with company standards, policies, and procedures. This candidate will also be responsible for ensuring quality deliverables, on time and within budget. This results-oriented, collaborative leader will be expected to ensure consistent successful outcomes by building a successful, high-performing team that is well-integrated into the culture of the company.
Altice USA is seeking an Engineering Manager for Developer Tools and Automation to lead a team in building tools and processes to improve productivity, drive efficiency, and ensure software quality. Responsibilities include creating a software development strategy, implementing tools and automation, automating testing, introducing A/B testing, prioritizing technical debt, and advocating for developer tools in the organization.
The Agent Tools role at Optimum involves leading and executing initiatives impacting Customer Care Agent Tools and Business Processes. Responsibilities include defining and implementing business processes, communicating with vendors, and collaborating with various teams to improve agent and customer experience. Qualifications include 1-3 years of experience, a Bachelor's degree, and Six Sigma Green Belt certification.
The Optimum Business Manager of Sales Technology will oversee the end-to-end sales process, own the technology and associated architecture, integration needs, and IT project pipelines for driving growth across various sales channels. Responsibilities include driving projects to grow sales volume and revenue, optimizing sales processes, and managing a team of technical analysts and developers for implementing new features and process optimizations.
The Optimum Business Manager of Sales Technology will oversee the end-to-end sales process, own technology and architecture, drive growth across sales channels, and champion a 'digital first' planning culture. Responsibilities include leading technology initiatives, analyzing sales data, recommending sales solutions, and optimizing sales processes.
The Optimum Business Manager of Sales Technology will oversee the end-to-end sales process, own the technology and associated architecture, integration needs, and IT project pipelines for driving growth across various sales channels. Responsibilities include driving projects to enhance sales volume and revenue through efficiencies and new functionality, managing the roadmap of process optimizations, and guiding a team of technical analysts and developers.
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