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Lead global product and solution strategy for TOMRA Collection, align product units and markets, prioritize investments and business cases, drive Solution Board decisions, and ensure customer value, profitability, and innovation across physical and digital offerings.

The Product Expert Engineer provides technical support for customers and Field Service Engineers, ensuring effective problem resolution and customer satisfaction through troubleshooting, training, and process improvement.

The Product Expert Engineer provides technical support for customers and Field Service Engineers, manages escalations, and contributes to training materials and safety practices.

As a Product Expert Engineer, you will provide technical support and troubleshooting, manage escalations, prepare field service engineers for new product integration, and create training materials.

Support identification and analysis of EU and international funding opportunities for green transition and circular economy projects; research and map partners; analyze budgets and eligibility; help draft concept notes and grant proposals; build a portfolio of priority projects across Serbia and neighboring markets; contribute to active projects under mentorship.

Lead the Customer Support Center for the Americas overseeing Customer Service, Technical Support, Escalations, and Service Excellence. Drive KPIs (CSAT, response/resolution times, backlog), build a Technical Support Center of Excellence, own CRM migration (IFS to Microsoft Dynamics 365), manage budgets, and resolve high-impact technical/customer issues.

Lead Customer Support Center for the Americas, overseeing Customer Service, Technical Support, Escalations, and Service Excellence. Improve KPIs (CSAT, response/resolution times, backlog), build support center of excellence, manage CRM migration (IFS to Dynamics 365), drive cross-functional improvements, handle high-impact escalations, and own budgeting and forecasting.

Manage Tomra Food projects end-to-end from quotation to commissioning, coordinating customers, internal teams, and third-party vendors, controlling budgets and schedules, ensuring quality, safety, and smooth handover to Service.

Lead Customer Support Center for the Americas, manage Customer Service, Technical Support, Escalations, and Service Excellence. Set and improve KPIs, build Technical Support CoE, own CRM transition to Dynamics 365, manage budgets, drive cross-functional improvements, and act as senior escalation for high-impact technical issues.

Lead the Americas Customer Support Center and teams (Customer Service, Technical Support, Escalations). Improve KPIs (CSAT, response/resolution time), build support center of excellence, manage CRM transition to Dynamics 365, own budgets and cross-functional partnerships, and act as senior escalation for high-impact technical issues.