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The Senior Customer Success Manager will oversee the client experience post-implementation by fostering strong relationships with strategic clients, particularly in the DACH region. Responsibilities include providing strategic consultation, ensuring client objectives are met, managing cross-functional collaboration, and developing repeatable processes for client satisfaction and ROI.

The Solution Architect, DACH will manage multiple customer implementations, serving as both a functional and technical lead. They will mentor team members, follow Agile practices, define architectures for reporting solutions, and provide change management support. Furthermore, they will be an advisor in process improvements and analytics, working closely with customers to ensure successful deployments.

The Sales Development Representative will execute outbound activities, qualify leads, and conduct discussions with prospects to generate a sales pipeline. They will collaborate with Account Executives and maintain customer information in Salesforce to drive sales success and meet quarterly quotas.