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The Customer Service Representative serves as the first point of contact for customers, taking orders and resolving inquiries. Responsibilities include coordinating service requests, maintaining customer knowledge on insurance processes, providing product information, and ensuring excellent customer service satisfaction while meeting departmental metrics.

The Customer Service Respiratory Coordinator serves as the primary contact for customer inquiries, order placements, and problem resolution. They coordinate patient check-ins, assist with equipment orders, manage communications between clinical teams, and maintain knowledge of insurance processes for medical equipment. The role prioritizes exceptional customer service and efficient operations.