The Operations Supervisor manages daily operations of the account resolution staff, ensuring compliance with policies, leading team development, conducting performance evaluations, and maintaining operational goals. Responsibilities include training, performance coaching, and issue resolution with a focus on achieving quality standards and productivity metrics.

The Account Resolution Specialist III manages insurance claims, ensuring timely account resolution and payment processing. Responsibilities include submitting claims, investigating errors, following up with payers, and ensuring accurate claims submission per payer guidelines. The role requires working knowledge of medical billing processes and EMR systems.