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Own assigned accounts as the primary point of contact, build strong client relationships, monitor customer health, reduce churn, manage implementations and escalations, collaborate cross-functionally, track success metrics, and ensure customers achieve value from the product.

Manage full-cycle HR tasks including orientations, new-hire processing (HRIS, I-9/E-Verify), employee records, tier-1 employee relations, benefits/timekeeping support, offboarding, unemployment responses, and partnering with HRBP and business leaders to ensure compliance and engagement.

Support monthly close, prepare financial reports, manage fixed assets, prepare state and local tax filings, assist audits and budgeting, support inventory accounting and payroll, partner on internal controls and process improvements.

Support full-scope HR functions including onboarding, HRIS and I-9/E-Verify processing, employee relations (tier 1), benefits and leave support, file maintenance, offboarding low-risk terminations, and serve as first point of contact for employees and managers.