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Supports IT infrastructure operations through documentation, data analysis, server provisioning, cloud tool implementation, and introductory Linux, Windows, Oracle, and SQL administration. The intern may work with Terraform, Ansible, cloud platforms, and DevOps or ITSM concepts while collaborating with experienced administrators and technology teams. Responsibilities also include process improvement, technical design support, and presenting information to management.

Designs, develops, tests, maintains, and supports production software and cloud infrastructure using secure software engineering practices. Builds scalable, resilient services and APIs, works with databases and asynchronous processing, and delivers through Agile CI/CD workflows. Responsibilities include architecture decisions, automated testing, observability, incident response, production support, code reviews, stakeholder communication, and owning ambiguous initiatives from design through release. The role also contributes to engineering standards and may mentor others.

Lead commercialization, launch and post-launch strategies for Retail product initiatives. Coordinate cross-functional teams to ensure go-to-market readiness, define and measure success metrics, manage risks, drive stakeholder communication, enable training/support, and improve go-to-market processes while leveraging AI to increase productivity.

Leads the Customer Platforms engineering portfolio, owning platform architecture, technical health, AI readiness, engineering standards, and long-term technology roadmaps. Directly manages Value Stream Leaders, develops engineering talent, guides build-versus-buy decisions, oversees vendor relationships, and drives AI transformation across Salesforce, contact center, CRM, and marketing automation platforms. Establishes operating models, quality standards, automated validation, and scalable architecture patterns while aligning platform strategy with business goals.

Leads privacy governance and privacy engineering teams, overseeing consent management, cookie governance, opt-out mechanisms, privacy libraries, compliance operations, risk assessments, and acquisition onboarding. Partners with legal, engineering, product, and data stakeholders to implement privacy-by-design practices, integrate privacy technologies, manage regulatory compliance, resolve cross-functional issues, and advance enterprise privacy standards.

Leads portfolio-level UX research strategy across multiple products, directing complex multi-team programs, research roadmaps, methodologies, and insight frameworks. Develops personas, journey architectures, ecosystem maps, and evidence-backed product opportunities. Partners with Research Operations, applies agentic AI to automate synthesis and build durable insight systems, mentors senior researchers, facilitates executive alignment, and champions ethical research practices.