Top Remote IT Support & Helpdesk Jobs in San Diego, CA

Own complex technical support issues from reproduction through resolution, troubleshooting APIs, webhooks, workflows, integrations, and AI agent behavior. Escalate well-documented issues to Engineering, identify recurring patterns, and partner on product improvements. Create runbooks and troubleshooting guides, coach Tier 1/2 and BPO teams, support critical incidents and premier accounts, participate in on-call rotation, and handle sensitive customer data appropriately.

Provides Tier 1 technical support for Google Workspace for Education, Google Cloud, Chrome OS, and related SaaS tools. Responsibilities include troubleshooting customer issues, managing tickets and SLAs, escalating complex problems, training school IT administrators, creating documentation, and maintaining certifications. The role also supports customer satisfaction, team productivity, cross-functional initiatives, and ongoing technology learning.

Provide first-line technical and non-technical support through email, phone, chat, and video. Manage and resolve L1 tickets, troubleshoot system behavior and configurations, document solutions, explain technical issues clearly, and escalate complex problems to L2 or engineering teams. The role requires shell scripting, Python, SQL, REST APIs, GraphQL, and customer support experience, with possible weekend and allocated-shift availability.

Leads technical support operations for complex EDI, API, and file-transfer incidents. Acts as incident commander for P1/P2 issues, performs root-cause analysis, oversees queue health and SLA adherence, governs backlog reduction, mentors engineers, and drives alert tuning, process improvements, automation, and AI-enabled operational enhancements.

Supports identity and access management, troubleshoots internal business systems, resolves technical tickets, validates system functionality, manages engineering escalations, supports critical incidents, automates workflows, and documents resolutions. The role works across Salesforce, Amazon Connect, Okta, Jira, and other tools while partnering with support, product, and engineering teams to improve system reliability and user experience.

Supports identity and access management, troubleshoots technical issues across Salesforce, Amazon Connect, Okta, and internal systems, and resolves tickets for internal support teams. The role validates system functionality, manages Jira escalations, partners with engineering during incidents, automates workflows, documents solutions, and identifies recurring issues for systemic improvement. It requires strong technical troubleshooting, communication, organization, and the ability to interpret code, logs, and system configurations.

Provides advanced technical support for GitLab deployments serving U.S. government customers in secure, air-gapped, and regulated environments. Investigates Linux, application, infrastructure, and code issues; analyzes logs and performance; develops troubleshooting tools and documentation; partners with Engineering and Product; participates in on-call rotations, customer support, hiring, and process improvement.

Leads a Citizen IT team supporting Salesforce and PEGA applications through configuration, administration, troubleshooting, reporting, workflow management, training, and change management. Oversees Salesforce business analysts, partners with development and service leadership, improves data quality and processes, monitors performance, establishes KPIs, manages stakeholders, and drives platform adoption, productivity, and client satisfaction.

Triage incoming support cases, lead short discovery calls, gather logs/screenshots/configuration, write clear handoffs for senior engineers, resolve straightforward product questions and repeatable implementation tasks, maintain ticket hygiene and SLAs, and improve runbooks and intake processes.

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.