Top Remote IT Support & Helpdesk Jobs in Portland, OR

Provide first-line support for Workday and OSV Service Center users: manage accounts and security, triage tickets, troubleshoot MFA, generate access/audit reports, resolve data/configuration issues, and collaborate cross-functionally to meet SLAs while following security policies and SOPs.

Provide enterprise-level technical support for Cribl Stream and related observability products: diagnose, troubleshoot, escalate, document solutions, participate in real-time support channels, and perform on-call duties to ensure customer success.

Provide litigation technology support for e-discovery and case teams: create and maintain databases, process and load electronic discovery, troubleshoot software and data issues, verify data integrity, prepare data for review, perform iPhone collections, assist Case Managers with project planning and quality control, participate in on-call rotation and occasional travel.

Provide technical troubleshooting for customer issues, focusing on API integrations, data flow, and automation via scripting. Collaborate with engineering to escalate and resolve bugs, identify patterns to drive product improvements, maintain support documentation, and enable the Support team through knowledge sharing and process improvements.

Implement and configure Marketing Cloud environments, manage client onboarding and integrations (APIs, Host Adapter, Queue Director), provide technical support and QA, maintain platform administration and security, document processes, and collaborate with Account, Product, and Engineering teams to resolve issues and improve onboarding efficiency.

Provide advanced Tier 3 Vertica support: independently troubleshoot escalated customer issues, perform root-cause analysis and performance tuning, use Vertica Management Console, mentor junior engineers, and work with Linux, SQL, cloud object storage, networking, and Kubernetes.

Analyze and troubleshoot proprietary CRM software issues using SQL and web tools; recommend code fixes and design input; investigate defects and performance problems; evaluate enhancement requests; document root cause analysis; coach helpdesk staff and coordinate fixes and testing with development and QA teams.

Administer and maintain Windows/Linux servers, networking, virtualization, and Azure cloud infrastructure. Manage Active Directory, DNS, DHCP, Group Policy, VPNs, firewalls, SAN/NAS, backups, monitoring, patching, and disaster recovery. Provide high-level escalation support, perform controlled changes, maintain documentation, and collaborate with teams and vendors to improve infrastructure security, performance, and reliability. On-call and after-hours work required.

Provide technical system management and support primarily across the Zoho One ecosystem and Shopify. Troubleshoot issues, build and maintain automation workflows, ensure data flow between platforms, update Shopify product/catalog settings, create documentation and SOPs, and assist with social media scheduling and metrics. Prioritize and execute items from an IT to-do list for executive and sales teams.

Serve as first-line support for the VA.gov platform: triage tickets, troubleshoot account and site issues, monitor alerts, document incidents, escalate complex problems, and maintain user documentation and knowledge base.