Lead division strategy, operating model, and communications for Field Experience and Engagement. Drive strategic initiatives, manage portfolios and cross-functional projects, plan meetings and leadership development, coordinate stakeholder communications, and translate business priorities into executable plans to improve department performance and outcomes.

Lead a pod-based experimentation program to design, run, and evaluate pre-market insurance product tests. Manage cross-functional teams (actuarial, UX, SMEs), convert ambiguous ideas into testable hypotheses, drive rapid execution and decisions, synthesize insights for leadership, and build repeatable experimentation practices to inform scaling, iteration, or termination of product concepts.

Lead enterprise compliance monitoring systems from requirements through implementation; run and validate monitoring operations; build dashboards and reports; analyze system health and regulatory risk; drive AI/automation/analytics pilots under governance; manage vendors, remediation, documentation, and stakeholder communications; train and mentor team members.