Lead and scale a team of Technical Program Managers to deliver organizational OKRs. Coach TPMs, manage complex technical initiatives, implement lightweight operational frameworks, act as principal program manager on high-risk problems, and partner with cross-functional leaders to drive trade-offs and successful launches.

Support Global Technical Services by translating business needs into Salesforce Service Cloud requirements, creating documentation, managing integrations, owning UAT and change management, providing admin support, and building reporting to drive adoption and system stability.