Top Program and Project Management Jobs

Leads high-impact, cross-functional Customer Care programs from prioritization through delivery. Partners with senior leadership, engineering, operations, product, and analytics teams to establish KPIs, manage roadmaps, improve workflows, launch scalable solutions, and drive continuous improvement. Uses data, reporting, automation, and operational insights to identify bottlenecks, measure business impact, and deliver executive-ready recommendations while influencing stakeholders across the organization.

Lead healthcare program management across Rx, veterinary diet, veterinary care, and wellness initiatives. Manage Program Managers, establish governance, coordinate cross-functional teams, oversee roadmaps and milestones, identify customer experience risks, and deliver measurable improvements in contact rates, costs, retention, and healthcare KPIs. Partner with Customer Care, Operations, Product, Technology, Training, HR, and senior stakeholders to ensure alignment, readiness, and successful execution.

Owns the EHS and Security systems and data roadmap across Chewy’s fulfillment network. Leads centralized data architecture, Intelex administration, SQL analytics, Tableau dashboards, enterprise integrations, data governance, workflow automation, and AI-enabled tools. Partners with technology and operational teams to improve compliance reporting, surface risk, reduce manual work, and maintain reliable systems. Manages technical vendors and presents actionable insights to executives and field teams. Requires strong technical, analytical, communication, and EHS regulatory knowledge, with travel up to 25%.

Lead operational ownership and optimization of recurring, stored, and advanced authorization payment capabilities. Drive cross-functional programs, monitor payment KPIs, resolve partner escalations, analyze decline and authorization trends, and improve payment reliability, customer retention, and operational SLAs.

The Launch Project Manager leads construction and launch initiatives, ensuring timely, budget-compliant delivery. Responsibilities include project planning, execution, and standardizing processes with a focus on continuous improvement.

Lead complex cross-functional HR technology programs to improve service delivery, optimize processes, manage capacity, and deliver scalable, secure solutions. Define objectives, govern portfolios, track metrics, manage risks and communications, and produce executive reporting to drive continual improvement and operational excellence across HR, IT, Finance, and Operations.

Lead HR service delivery optimization and Workday technical roadmap across planning, development, and production. Manage cross-functional, multi-phase projects, drive process improvements, reporting, risk mitigation, and stakeholder communications. Build dashboards and presentations, enforce program governance, and mentor team members to deliver scalable, secure HR solutions.

Manage partner platform onboarding and ongoing operations, set and track KPIs, develop SOPs and documentation, lead cross-functional projects, execute onboarding and integrations, and support incident investigations and resolution.

Lead operational ownership of Healthcare payments across in-clinic, digital, and recurring workflows. Define and improve payment KPIs, manage incidents and vendor SLAs, drive cross-functional launches and defect resolution, and build monitoring, runbooks, and executive reporting to reduce payment friction and cost while improving reliability and customer and care-team experience.