Top Program and Project Management Jobs

Manage partner platform onboarding, integrations, and day-to-day partner operations. Define program strategy, set and track KPIs, maintain SOPs and documentation, lead cross-functional projects, and support incident investigations and resolution.

Manage partner platform onboarding and ongoing operations, set and track KPIs, develop SOPs and documentation, lead cross-functional projects, execute onboarding and integrations, and support incident investigations and resolution.

Lead strategy, execution, measurement, and continuous improvement of customer lifecycle "WOW" experiences. Develop roadmaps, hypotheses, testing frameworks, and measurement to drive engagement, retention, and sentiment. Partner cross-functionally, manage SLAs and vendors, iterate based on data, and scale creative, surprise-and-delight programs that deliver measurable business outcomes.

Lead a portfolio of customer experience and defect-elimination initiatives across major journeys. Use data, Voice of Customer, and operational feedback to identify friction, build business cases, influence prioritization, and drive cross-functional execution. Define success metrics, track benefits, and communicate progress and risks to stakeholders and leadership.

Lead operational ownership and optimization of recurring, stored, and advanced authorization payment capabilities. Drive cross-functional programs, monitor payment KPIs, resolve partner escalations, analyze decline and authorization trends, and improve payment reliability, customer retention, and operational SLAs.

The Launch Project Manager leads construction and launch initiatives, ensuring timely, budget-compliant delivery. Responsibilities include project planning, execution, and standardizing processes with a focus on continuous improvement.

The Senior Program Manager will oversee RX delivery experience, collaborating with cross-functional teams to improve customer communication and optimize the fulfillment process, while leveraging data to drive decisions and lead initiatives.

Lead operational ownership of Healthcare payments across in-clinic, digital, and recurring workflows. Define and improve payment KPIs, manage incidents and vendor SLAs, drive cross-functional launches and defect resolution, and build monitoring, runbooks, and executive reporting to reduce payment friction and cost while improving reliability and customer and care-team experience.

Lead and scale Chewy's fraud prevention programs by driving cross-functional initiatives, leveraging analytics and machine learning, managing third-party partners, and owning day-to-day fraud operations. Translate business objectives into measurable plans, mitigate risks, and ensure rapid response to incidents while balancing customer experience and operational efficiency.

Lead strategy and execution for Chewy Partner Hub enablement: design onboarding, training, help content, SOPs, and AI-enabled support. Build scalable programs, measure effectiveness with data, reduce user friction, and partner cross-functionally to drive adoption and continuous improvement.