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Artificial Intelligence • Big Data • Cloud • Information Technology • Machine Learning • Software
Manages end-to-end technical service delivery for MSP customers using Nexthink’s digital employee experience platform. Serves as the primary customer contact, coordinates consultants and cross-functional teams, aligns services with success plans, analyzes platform data, drives automation and adoption, manages governance and service-level objectives, and presents business value. The role requires strong customer engagement, project management, EUC and IT operations expertise, technical troubleshooting, and experience with transformation initiatives, analytics, and managed IT services.
Top Skills:
JIRAMicrosoft Office 365WindowsNexthinkNqlOnedrivePower BIPowershellSalesforceSQLXML
Artificial Intelligence • Big Data • Cloud • Information Technology • Machine Learning • Software
Serve as single technical SPOC for MSP customers, managing delivery of Nexthink managed services (Accelerate). Coordinate PSCs and cross-functional teams, plan and track Customer Success Plans, analyze Nexthink data to deliver insights and automation, run governance and business review meetings, ensure SLOs and service quality, and drive adoption, upsell and continuous value delivery.
Top Skills:
Dem ToolsJIRAWindowsNexthinkNqlOffice 365OnedrivePower BIPowershellSalesforceSQLWeb BrowsersXML
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