Owns Benchling’s EMEA commercial professional services portfolio across bespoke, packaged, and partner-delivered engagements. The role manages bookings, forecasting, pricing, margin, scoping, services attach, delivery quality, partner governance, capacity strategy, implementation methodology, and performance metrics. It influences teams without direct management authority and supports Strategic and SMB customers across EMEA. The position is hybrid, requiring on-site work three days per week.

Owns Benchling’s EMEA commercial professional services portfolio across bespoke, packaged, and partner-delivered implementations. Responsibilities include services bookings, forecasting, pricing, scoping, margin governance, customer outcomes, partner lifecycle management, enablement, delivery methodology, capacity planning, and KPI reporting. The role drives consistency and quality across teams without direct management authority, with emphasis on Strategic and SMB customers across EMEA.