Manages office and customer service activities, including answering calls, resolving inquiries, scheduling services, welcoming prospective customers, confirming appointments, collecting overdue payments, updating accounts, preparing reports, processing accounts payable, completing HR paperwork, and assisting with payroll. Requires strong problem-solving, computer, typing, 10-key, time-management, and customer service skills.

Provides executive administrative support, including calendar management, correspondence, briefing materials, office logistics, stakeholder communication, event and protocol coordination, and domestic and international travel planning. Ensures compliance with Department of State administrative and travel policies while managing invitations, attendance, venues, transportation, documentation, and post-event follow-up.