The Policy & Procedure Analyst will lead the research, writing, and editing of process and job guide documentation for operational teams in a financial services contact center. They will advise leadership on process optimization, act as a subject matter expert, and communicate with department leadership to identify areas for improvement.

As a Sales Compensation Analyst at Gusto, you will collaborate with sales, finance, HR, and operations to develop and optimize compensation strategies. You will analyze sales performance data, model commission structures, create dashboards, and support the rollout of incentive programs, ensuring alignment with business objectives.