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The Technical Solutions Manager oversees managed services accounts, ensuring service delivery, client satisfaction, effective communication, and project management.

Lead a night-shift EDI/B2B cloud support team for Cleo Integration Cloud, manage ticketing and escalations, ensure SLA adherence, provide technical SME support for EDI mapping and protocols (AS2, SFTP), drive process improvements, monitor KPIs, and deliver training to enhance team performance and customer satisfaction.

Lead implementations of Cleo cloud integration solutions: design architectures, build EDI maps and business processes, configure AS2/SFTP/HTTP integrations, perform testing and performance tuning, and transition projects to support.

Design and develop full-stack cloud components, influence software architecture, troubleshoot production, author specifications and documentation, participate in Agile squads, collaborate across teams, contribute to CI/CD and DevOps, write and maintain clean tested code, and mentor junior engineers.