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The Business Customer Support Associate at Wise is responsible for providing excellent service to business customers through phone and email communication. This role requires collaboration with internal teams to ensure customer satisfaction and the ability to solve complex problems. The associate must exhibit strong organizational skills, flexibility, and a growth-oriented mindset while maintaining professionalism under pressure.
The Customer Support Associate at Wise is responsible for ensuring customers have a positive experience using the platform by assisting via email, phone, and chat. The role requires flexibility with shifts, the ability to solve complex problems, and offers opportunities for mentorship and skill development.
The Senior Solutions Engineer will provide technical consulting and product guidance to integrating partners, assist in implementation phases, and collaborate with various teams to enhance integration experiences. This role involves designing technical solutions and managing the integration of Wise's products in new regions while ensuring customer satisfaction and excellent experiences.
The Card Compliance & Monitoring Manager oversees compliance with regulatory and industry standards for card payment transactions, ensuring transaction health and leading initiatives for efficiency and alignment. Responsibilities include monitoring metrics, collaborating with card networks and fraud teams, implementing controls for risk management, and reporting on compliance metrics to leadership.
The Customer Success Lead will build a team focused on improving relationships with Wise Platform partners, ensuring seamless API integrations, resolving issues, and enhancing partner satisfaction through operational efficiency and data analysis.
In this role, you will manage agent scheduling and forecasting within a contact center, improving operational efficiency while ensuring customer satisfaction. Responsibilities include creating health reports, recommending improvements, and handling incidents efficiently, alongside multiple stakeholders.
The Payment Operations Specialist is responsible for processing payments, supporting daily tasks to ensure efficiency, and maintaining customer satisfaction by meeting SLAs and KPIs. The role involves problem detection, escalation of issues, and following operational procedures to assist global customers in a timely manner.
The SEO Senior Content Specialist will produce and optimize content for the Japanese blog, conduct keyword research, manage freelance writers, analyze blog performance, and enhance customer engagement. Requires strong Japanese and English communication skills, SEO experience, and the ability to collaborate across teams.
The Knowledge Management Specialist supports operational teams by managing and improving the quality and accessibility of the knowledge base. Responsibilities include documenting processes, conducting quality checks, leading initiatives, and collaborating with various teams to enhance customer experience through effective knowledge management strategies.
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