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As Director of Solutions Engineering at SpotMe, you'll lead technical pre-sales activities, support sales by delivering tailored product demonstrations, document customer requirements, and create compelling solution presentations. You'll also drive technical discovery sessions with customers while collaborating with various teams for implementation.
The Customer Support Manager will lead and grow a high-performing support team, ensuring exceptional customer service for the company's SaaS platform. Responsibilities include team management, maintaining support SLAs, creating reporting metrics, and coordinating escalations. The role requires flexibility to overlap US and Europe work hours and manage critical issues as they arise.
As an Account Manager at SpotMe, you will retain existing customers and drive product usage by building relationships, generating revenue, managing accounts, and assisting with deployments and integrations with other IT systems to ensure customer success with the event platform.
As a Director of Solutions Engineering at SpotMe, you will lead technical pre-sales activities, support the sales team with customer use case understanding, and design customized solutions for clients. Responsibilities include demoing products, capturing technical requirements, conducting technical discovery sessions, and creating supporting assets for deals.
The Customer Support Manager will lead and grow a high-performing team of Customer Support Specialists, ensure best-in-class customer service for a digital experience platform, oversee support requests, manage performance, and handle critical issue escalations. The role requires flexible hours and effective communication with product and engineering teams.
The Account Manager is responsible for retaining and growing existing customer accounts, driving product usage, and generating revenue through personalized recommendations and project management. They will establish relationships with champions and buyers, onboard new accounts, and collaborate with implementation and solution teams for integrations.
The Director of Solutions Engineering at SpotMe will lead technical pre-sales activities to support the sales team in acquiring new clients and expanding existing relationships. Responsibilities include tailoring product demos, documenting customer needs, and collaborating with product and engineering teams to design compelling solutions and create supporting assets.
The Account Manager will drive product usage and growth within a designated book of accounts, building relationships, managing project logistics, and generating additional revenue through upsells. The role involves onboarding new users, discussing integration needs, and ensuring customer success with the SpotMe platform.
Lead and grow the Customer Support team to ensure exceptional customer experiences for a digital experience and virtual events SaaS platform, while maintaining high team performance and managing critical issue escalations.
As the Director of Solutions Engineering, you will lead technical pre-sales activities, demo products, and provide solution engineering support to the sales team. Your role includes designing solutions based on customer requirements, conducting discovery sessions, and collaborating with various internal teams to support customer needs throughout the sales process.
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