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Own and prioritize product roadmaps, define customer-focused problem statements, establish success metrics, guide UX and agile delivery, partner with technology teams, communicate product vision, manage risks, and mentor product associates. The role drives digital product strategy, stakeholder alignment, customer discovery, and delivery of resilient, scalable capabilities.

Manage third-party contract transactions from assessment through execution. Draft and redline agreements, negotiate with suppliers, develop deal strategies, manage timelines, communicate risks with legal and business stakeholders, and provide guidance on contract and third-party management policies.

Leads merchant acquisition and acceptance growth across Mexico by building sales pipelines, developing proposals, responding to RFPs, negotiating enterprise agreements, and closing complex payment network deals. Partners with Pricing, Legal, Risk, AML, and other teams to secure approvals and implement opportunities. Maintains strategic customer relationships, identifies new sales opportunities, and supports volume and revenue growth through industry events and conferences.

Leads Mexico’s direct-to-merchant sales strategy and execution for Discover Global Network acceptance. Responsibilities include recruiting and developing a high-performing sales team, managing the business development pipeline, negotiating complex merchant deals, coordinating with Pricing, Risk, Legal, and Product, and achieving revenue and volume targets. The role also promotes risk management, accountability, internal consensus, and strategic growth across key commercial verticals.

Leads product portfolio strategy and development for customer-facing digital products. Defines customer-centered solutions, identifies business value opportunities, uses data to measure outcomes, and partners with technology leaders on secure, scalable architectures. Establishes agile delivery practices, aligns executives and stakeholders, secures resources, removes impediments, and develops product management talent. Requires strong communication, strategic thinking, customer empathy, and the ability to guide iterative product delivery.

Entry-level software engineering associate in an 18-month rotational program beginning August 2027. Participants rotate across technology teams, collaborate on agile engineering solutions, build cloud-native applications and services, use AWS, Kubernetes, serverless technologies, and AI coding tools, and receive mentorship, training, and exposure to diverse engineering disciplines. The role requires relocation to and in-person attendance in Mexico City.

Design, develop, test, implement, and support full-stack software solutions in Agile teams. Build cloud-based applications using Java, AWS, databases, Docker, and Kubernetes. Collaborate with product managers, stay current with technology trends, contribute to technology communities, and mentor other engineers. The role also involves containerization, CI/CD pipelines, and potentially performance or load testing.

Lead a team of 10+ product managers to define multi-year platform roadmaps, drive iterative architectural change, improve developer experience (API-first, self-service), and align Mexico and US stakeholders to scale reliable global banking platforms.

Lead the technical vision and roadmap for SRE in Mexico City; establish SLOs, error budgets, and operational standards; design AI-driven automation for alert classification and remediation; drive observability and platform convergence; triage and resolve complex incidents; architect secure automation for operational processes; and mentor engineers to raise reliability and operational excellence across payment systems.

Own reliability of batch settlement systems processing financial transactions across on-prem and AWS. Build observability, automate operational toil, participate in incident management, ensure SOX and PCI-DSS audit readiness, partner with UK engineers, and deliver runbooks and durable fixes.