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Manage enterprise customer accounts as a trusted technical advisor, driving platform adoption, measurable business value, and technical ROI. Develop success plans, troubleshoot complex hardware, software, and API issues, manage escalations, conduct root-cause analysis, and lead technical reviews. Collaborate with Sales, Support, Product, and Engineering while communicating effectively with technical and executive stakeholders. Use AI tools to improve customer insights and outcomes, and contribute to knowledge sharing and team development.

Partner with enterprise customers during three-month integration engagements. Lead process discovery, stakeholder workshops, current- and future-state mapping, systems and API inventories, requirements gathering, data mapping, feasibility validation, and SIS handoff. Track milestones in Salesforce and Compass, support scoping and SOW development, and maintain integration playbooks. The role requires independently managing complex, multi-stakeholder consulting engagements and producing build-ready requirements packages.

Sell Samsara’s IoT solutions to mid-market customers in Mexico through prospecting, relationship building, product demonstrations, proof-of-concept management, trials, pricing negotiations, and executive-level selling. The role requires independently closing deals exceeding $10,000 in annual revenue, achieving quotas, managing complex sales cycles, and expanding business across Mexico and Latin America.

Plan, execute, and measure trade shows, hosted events, customer experiences, summits, workshops, sponsorships, and partner activations. Manage event logistics, vendors, budgets, promotions, lead processing, Salesforce tracking, reporting, and KPI measurement. Collaborate with Sales, Product Marketing, Marketing Operations, Product Management, agencies, and external partners to drive business impact and improve event programs.

The Account Executive will engage with small to medium customers, focusing on IoT sales. Responsibilities include prospecting, closing deals, and building relationships. Requires high-volume cold calling and a collaborative approach.

Manage customer deployments of Samsara’s IoT platform, create launch plans, track implementation and adoption, conduct training, demonstrate technology, resolve challenges, and manage multiple engagements. The role partners cross-functionally with Sales, Support, Sales Engineering, and Product while building customer relationships and improving operational safety, efficiency, and sustainability.

The role involves developing executive-level relationships, owning customer engagements from prospecting to closing, and demonstrating solution-based sales in complex campaigns.

Validate and clean account data, map accounts in Salesforce, identify workable accounts and hot leads using analytics/AI, collaborate with leadership, and maintain data quality and best practices to support outbound sales efforts.

The Manager, Customer Success leads the Mexico mid-market segment, overseeing a team to drive customer engagement, retention, and value through strategic digital and personal initiatives.

Manage and execute knowledge development projects for Global Support: implement knowledge processes and standards, collaborate with SMEs, produce AI-optimized content, monitor KPIs, and drive improvements in knowledge technology and operations.