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The Product Support Engineer serves as the primary contact for customers, diagnosing and resolving technical issues, educating customers on the product, and collaborating with various teams to improve support processes and tools.

This role involves managing the full sales cycle for SaaS solutions within the manufacturing sector, exceeding quotas, and building relationships with key stakeholders.

Responsible for managing and evolving cloud architecture, automating the software lifecycle, and ensuring system reliability for a rapidly growing customer base in Japan.

As a Forward Deployed Engineer, you will design, build, and implement solutions for manufacturers, leveraging Tulip's Frontline Operations Platform, while collaborating closely with plant-level stakeholders to enhance operational efficiency and quality.