Design, build, and deploy Tulip manufacturing solutions for Japanese enterprise customers. Responsibilities include identifying shop-floor improvement opportunities, integrating PLCs and MES/ERP and quality systems, troubleshooting software and operational workflows, leading customer deployments, advising on architecture and scalability, and translating customer feedback into reusable product capabilities. The role works directly with plant stakeholders and requires substantial travel, technical leadership, and fluent business-level Japanese and English.

The Product Support Engineer serves as the primary contact for customers, diagnosing and resolving technical issues, educating customers on the product, and collaborating with various teams to improve support processes and tools.

Responsible for managing and evolving cloud architecture, automating the software lifecycle, and ensuring system reliability for a rapidly growing customer base in Japan.