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The Account Executive will execute the sales process and close new business within the small business segment. Responsibilities include meeting activity, pipeline, and revenue targets; managing qualified leads; researching customer businesses and success metrics; conducting product demonstrations; building stakeholder relationships; and becoming an expert in Sprout Social and social media trends. The role requires outbound closing experience, Salesforce proficiency, consistent sales success, and regular attendance at the Chicago office.

Leads strategic social media consulting and Premier Success engagements for enterprise customers, advising executive stakeholders, optimizing workflows, analyzing social intelligence, and developing reports, playbooks, and workshops. Manages software implementations, platform configuration, change management, training, and adoption across Sprout Social products. Serves English- and Spanish-speaking customers while coordinating projects, deliverables, and internal service standardization.

Manages a distributed Customer Support team in a high-volume SaaS environment. Responsibilities include integrating acquired support teams, overseeing capacity and KPIs, managing multichannel operations, identifying operational risks, developing scalable processes and knowledge repositories, coaching team members, and leading cross-functional initiatives with Engineering, Sales, and Customer Success.

Own Sprout Social’s partner and platform integration ecosystem, developing scalable integration strategies, roadmaps, lifecycle processes, packaging, pricing, permissions, and licensing models. Partner with Engineering, Partnerships, GTM, and customers to prioritize investments, launch integrations, and balance immediate commercial needs with long-term platform scalability. The role requires technical fluency in integration architecture, strong commercial judgment, and ownership of measurable product outcomes.

Lead go-to-market strategy for Sprout Social’s AI portfolio, including the Trellis AI agent. Develop enterprise launch playbooks, positioning, executive messaging, campaigns, and enablement programs. Analyze market and competitive dynamics, influence product roadmaps, improve launch processes, and partner with Product, Sales, Revenue, Brand, and executive leadership to drive adoption, revenue growth, deal expansion, and category leadership. The role also mentors marketing team members and operates with substantial autonomy.

Leads and develops a team of Strategic Customer Success Managers responsible for enterprise accounts. Drives retention, expansion, account health, renewals, QBRs, forecasting, and operational consistency. Serves as an executive escalation point, coaches strategic customer engagement, incorporates generative AI into workflows, and partners cross-functionally with Sales, Renewals, Onboarding, Product, and Professional Services. Tracks portfolio performance and supports customer value realization across high-value SaaS accounts.

Own the strategy, delivery, and growth of Sprout Social’s partner and platform integration ecosystem. Lead integration roadmaps, platform-based connectors, lifecycle management, permissioning, security, licensing, prioritization, pricing, packaging, and go-to-market readiness. Partner with Engineering, Partnerships, GTM, Design, and customers to balance immediate commercial needs with scalable architecture. Build business cases, define success metrics, guide architectural decisions, and deliver measurable outcomes across a multi-product B2B SaaS portfolio.

Prepare SEC filings, financial statements, footnotes, MD&A, disclosures, workpapers, and XBRL tagging. Support SOX compliance, external audits, share-based compensation entries, reconciliations, technical accounting research, and disclosure benchmarking. Collaborate with Legal, Investor Relations, Finance, Accounting, and auditors while improving financial reporting processes and using AI to enhance reporting workflows.

Own full-cycle B2B sales for Sprout Social’s public sector segment, including prospecting, pipeline generation, relationship development, deal management, and quota attainment. The Account Executive will engage decision-makers across organizations, manage qualified opportunities, collaborate with internal teams, and deliver tailored product value. Success includes building a pipeline exceeding four times monthly quota, consistently meeting revenue targets, expanding account adoption, and eventually sharing sales best practices with peers.

Generates new business through outbound prospecting, cold calls, emails, and campaigns. Identifies customer needs, presents product value, qualifies opportunities, schedules discovery calls, and partners with Account Executives to build pipeline. Maintains prospect data, applies sales coaching and AI-driven research tools, meets activity and revenue targets, and eventually mentors new hires. The role requires working from the Chicago office at least three days per week.