The Sales Development Representative at Dynatrace is responsible for identifying and qualifying sales opportunities for APM software. This role includes lead qualification, outbound prospecting, account research, and collaboration with field sales and marketing teams. The representative must engage with senior IT management, understand account issues, and use CRM tools to track activities and meet sales goals.

As a Senior Customer Success Manager at Dynatrace, you will enhance customer subscription renewals by driving product adoption, educating clients, and building strong relationships. Your role involves strategizing for customer success, conducting reviews, managing renewals, and acting as a trusted advisor ensuring value realization within the customer base.

The Sales Development Representative is tasked with identifying and qualifying sales opportunities for APM software. Key responsibilities include lead qualification, outbound prospecting to drive new business, conducting research on accounts, and collaborating with marketing to generate demand. This role requires interaction with senior IT management and the use of CRM tools to track activities and meet defined metrics.