The Technical Support Specialist provides immediate responses to customer inquiries and technical support for custom development and performance issues. Responsibilities include producing training materials, engaging in on-site training and implementations, creating technical documentation, and improving customer satisfaction. The role also requires troubleshooting and providing best practices guidance in technical areas, as well as participating in a 24-hour on-call service.

The Application Support Specialist will provide expert support for the TrakCare application in healthcare organizations, respond to customer inquiries, train clients, and liaise between customers and the InterSystems support team to improve service and resolve issues.