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As a technician in network operations, you'll support managed service customers by resolving technical issues, monitoring service alarms, collaborating with support groups, creating operational documentation, and ensuring service level agreements are maintained. You'll contribute to various projects and assist in developing training materials while delivering timely customer responses.
The Senior Principal Commercial Planning Manager will partner with internal stakeholders to support the global Sales organization, focusing on increasing demand for Intelsat's Value-Added Services. Responsibilities include managing the pipeline of opportunities, collaborating with regional sales and marketing teams, and tracking revenue and risks associated with projects.
This role involves leading network engineering projects, managing network device lifecycles, and providing operational support for network and information security. The engineer will troubleshoot complex routing issues, improve security posture, and collaborate across teams. Effective communication and an ability to implement new technologies are key.
Provide prompt support to IT Operations teams by responding to alerts relating to IT infrastructure and fixing underlying conditions. Monitor and analyze incident alerts, perform VM deployment, and work on infrastructure provisioning tasks. Requires 1-2 years of IT experience and familiarity with various monitoring and ticketing tools.
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