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As a Fraud Investigator, you will investigate cases of application fraud, account takeover, and disputes, protecting the company from losses while prioritizing customer integrity. You'll manage cases end-to-end, communicate effectively with customers and vendors, and work in a team-oriented environment.

As a Senior Software Development Engineer, you will enhance software delivery platforms, develop core engineering features, and support AWS deployment within the Capital One Tech organization. You will collaborate with engineers to solve complex issues and advocate for developer experience improvements through effective communication and relationship building.

As a Customer Journey Tester, you will conduct journey testing to ensure customers receive positive outcomes, identify areas for improvement, document findings, communicate insights, and collaborate with business partners to enhance processes. You will self-manage timelines and actively contribute to team development and continuous improvement initiatives.

The Data Scientist / Statistician will develop and maintain machine learning models, navigate large datasets to extract actionable insights, work cross-functionally on projects, and consult on statistical test design while exploring new innovations to enhance business performance.

The Senior Manager - Customer Operations Process Excellence will lead the design, management, and improvement of critical business processes, drive continuous improvement, provide leadership to process area teams, and ensure compliance with regulatory requirements. The role involves monitoring process performance and collaborating with various stakeholders to achieve business objectives.

As a Collections Advisor, you will support customers having payment difficulties due to various personal circumstances by providing empathetic assistance and helping them understand feasible payment options. You will also educate customers about their financial situations and refer them to further support when needed.

The Complaints Insight Lead role involves utilizing customer complaints to drive organizational change, focusing on data-driven insights. Responsibilities include managing complaints insight projects, delivering actionable recommendations, and collaborating with various teams to identify solutions that enhance customer outcomes.