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The Senior Support Analyst will provide technical support for Salesforce and other business applications, resolving production support tickets, managing user access, and identifying process improvement opportunities. The role involves collaboration with business stakeholders and requires knowledge of ITIL processes and experience in CRM and CPQ systems.
This role involves selling Dynatrace's monitoring platform by executing the technical sales cycle, providing technical expertise during sales presentations and product demonstrations, advising customers on various technical matters, and ensuring optimal use of Dynatrace's solutions.
As a Senior Customer Success Manager at Dynatrace, you will manage enterprise customer accounts, driving renewal and growth. Your role involves building relationships to enhance customer value, identifying upsell opportunities, and ensuring successful deployment. You will also act as a trusted advisor, coordinating across teams to resolve issues and maximize customer success.
The Sales Development Representative at Dynatrace will build a revenue pipeline by engaging with target influencers, conduct account research, qualify business opportunities, educate prospects on solutions, and manage inbound leads while utilizing Salesforce for activity tracking. The role requires effective communication and collaboration with the marketing team and Account Executives.
As a Technical Account Manager/Customer Success Engineer, you will build and maintain post-sales relationships with Dynatrace's valuable customers. You'll guide them through product adoption, identify opportunities for expanding services, and ensure exceptional customer satisfaction. Your role involves strategic planning and acting as a liaison between customers and Dynatrace support teams.
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