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The Senior Accountant - Reconciliation will enhance processes for the Reconciliation Program, investigate data discrepancies, conduct financial analysis, and ensure compliance with internal controls. The role supports financial operations by working with large datasets and addressing audit requests.
As a Consumer Support Associate, you will resolve customer feedback and issues on social media and review sites, manage complaints, and ensure customer satisfaction while collaborating with various teams. You will also report on community sentiment and engage with customers while identifying fraudulent activities.
As an Outsourcing Process Specialist, you will ensure compliance with processes across BPO sites, report on operations quality metrics, lead operational excellence projects, provide training and support, monitor change initiatives, and liaise with various stakeholders to enhance service delivery.
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As a Customer Success Team Manager at Remitly, you will lead and support teams dedicated to customer service and protection. You will focus on coaching, performance management, and creating a positive environment for team engagement while ensuring that service promises are met effectively.
As a Fraud Operations Manager, you will lead and manage fraud operations support, improve monitoring processes, drive operational efficiencies, and collaborate with various teams for fraud prevention. Your role will involve analyzing data, managing performance, and executing strategic initiatives to support operational goals.
The Customer Service Associate will provide exceptional service through various communication channels, resolve client issues, improve customer experience, and promote company values in a hybrid work environment.
As a Learning & Development Designer, you will assess learning needs, create innovative curricula, design interactive learning solutions, evaluate their effectiveness, and manage the Learning Management System, all while collaborating with stakeholders to ensure alignment with business goals.
The Senior Accountant will prepare journal entries, reconcile balance sheet accounts, analyze trends, and prepare monthly reports. Responsibilities include regular bookkeeping, preparing financial statements, and assisting with project launches.
Risk Investigators at Remitly provide personalized, convenient, and secure service to ensure high-quality customer experience through risk mitigation and compliance with regulations and policies for timely delivery of customer transactions. Key responsibilities include reviewing transactions, making customer-centric decisions, and demonstrating emotional intelligence and ethics in customer interactions.
As a Senior Treasury FX Trading & Funding Analyst at Remitly, you will enhance trading capabilities, manage FX inventory and costs, analyze trading activities, improve operational policies, and support new technology implementations. Your role involves daily forecasting for disbursement networks amid significant transaction volumes.
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