The Due Diligence Agent is responsible for performing customer due diligence, complying with KYC processes, conducting research and analysis, reviewing documentation, and communicating with customers. The role aims to mitigate risks while ensuring compliance with regulatory requirements and maintaining data integrity.

The Workforce Management Senior Specialist will ensure efficient scheduling of agents to meet service level agreements, create health reports, analyze forecasts, and manage queues. Responsibilities include improving operational efficiency, managing communication with stakeholders, and implementing process enhancements. This role requires problem-solving and proactive decision-making.

The Senior People Advisor will lead Employee Relations efforts across APAC, advising on complex cases and ensuring compliance with employment laws. The role includes collaborating with global teams, analyzing ER data to improve practices, leading training sessions, and driving continuous improvement in People Services processes.