The Expert Programs Delivery Coordinator at ServiceNow manages and coordinates the Certified Workflow Architect programs, ensuring a world-class learning experience. Responsibilities include tracking student progress, facilitating discussions, coaching participants, gathering program metrics, and identifying improvement opportunities. The role requires effective collaboration with stakeholders and content teams to drive program success.

Produce new business sales revenue through a SaaS license model by developing relationships with C-suite personas, overseeing client relationship mapping, and acting as a trusted advisor to customers regarding their IT roadmap.

As a GenAI Architect, you will lead multi-disciplinary projects to solve complex issues related to AI solutions, provide technical guidance to customers, deliver ServiceNow capabilities, and collaborate with cross-functional teams. You will also contribute to thought leadership materials and stay updated on industry trends.