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The Customer Support Analyst will provide outstanding customer support for users of the Immersive Labs platform, guiding them through its tools and features, diagnosing software issues, and ensuring swift resolution of support tickets. This role is focused on enhancing the customer experience and requires strong problem-solving skills.
As a Data Analyst at Immersive Labs, you will analyze learner data to measure human capability against cyber threats, support product teams with data-informed decisions, and collaborate with cross-functional teams to enhance platform reporting and user insights.
As a Senior Data Analyst at Immersive Labs, you'll define metrics and data visualizations that showcase customer readiness against cyber threats, collaborate with product and data teams for data-informed decisions, and ensure platform reporting meets customer needs. You'll also support analyses for customer success and marketing, working with cross-functional teams to enhance product strategy.
The Senior Ruby Developer at Immersive Labs will architect and deliver innovative products, maintain a reliable codebase, ensure code quality through automation, and mentor other engineers. In a collaborative and agile environment, the role involves fixing bugs, participating in an on-call scheme, and translating technical concepts for non-technical stakeholders.
As a Design System Engineer, you'll oversee the implementation of design in the platform UI, modernizing the front-end tech stack, creating a component library, ensuring accessibility, and mentoring engineers in UI composition. This role values collaboration and aims for high-quality user experiences.
The UI Developer will focus on improving the front-end tech and design system while collaborating with multi-disciplinary teams. Responsibilities include implementing components, ensuring UI accessibility, mentoring engineers, and maintaining standards for style and best practices.
As a Full Stack Developer at Immersive Labs, you will work on building their innovative learning platform, deliver significant improvements in small teams, maintain a quality codebase through automation, and mentor other engineers while translating technical concepts for non-technical stakeholders.
As a Lead Cybersecurity Engineer specializing in Operational Technology, you will create simulated environments for training on hacking and defending connected devices. You will work closely with teams to develop engaging content and curriculum while collaborating with clients and partners to influence product development.
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