Responsible for onboarding new participants and providing operational support to issuers, acquirers, processors, and network partners. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management. Provides support to acquirers, network-to-network partners, issuers, and processors. Supports business development teams to expand acceptance. Onboards new franchises, issuers, acquirers, processors, and software vendors on the network. Analyzes end-to-end transaction processing, troubleshoots issues and acceptance complaints, and supports issuer launches. Mentors team members and leads the department to ensure processes and projects are well documented to meet auditing requirements.