Top Cybersecurity & IT Jobs
The Mainframe Technical Support Engineer provides complex technical support for Mainframe software suites, ensuring customer satisfaction through effective issue resolution, collaboration with product development, and proactive communication. Responsibilities include analyzing data for solutions, maintaining lab environments, mentoring team members, and participating in an on-call rotation.
The Application Support Engineer will enhance customer satisfaction by providing technical support, customizing the Icertis product, and managing customer relationships. Responsibilities include troubleshooting, deploying updates, defining bugs, and mentoring team members, while ensuring adherence to Agile methodologies.
As a Tier 3 Support Engineer, you will provide advanced technical support, manage escalations, troubleshoot complex customer issues, and ensure customer satisfaction goals are met. You will collaborate with engineering teams, handle root cause analysis, and provide consultation on best practices.
The Sr. Technical Support Engineer at NICE CXone is responsible for managing high-impact technical cases for large enterprise customers. The role involves providing advanced technical support, developing relationships with key customer contacts, facilitating internal collaboration for issue resolution, and acting as a subject matter expert in specific product areas. Additionally, the engineer will engage with customers during the implementation phase to provide proactive technical consultation.
You will support customers by troubleshooting WordPress performance and related issues, diving deep into technical queries. Responsibilities include investigating performance bottlenecks, understanding security concerns, and communicating with enterprise clients and agencies.
As a Technical Support Engineer at Tenable, you will provide exceptional support for vulnerability assessment and compliance auditing software. Your role involves troubleshooting customer issues, analyzing scan results, and maintaining product knowledge. You will also work closely with various teams and contribute to enhancing customer satisfaction while ensuring timely problem resolution.
The Technical Support Engineer at Pressable focuses on assisting customers with WordPress performance and technical issues, employing troubleshooting skills to resolve inquiries and improve the platform experience for agencies and enterprise clients.
As a Technical Support Engineer at Postman, you will provide top-notch support by resolving customer reported issues, diagnosing and troubleshooting problems, and collaborating with various teams to ensure timely solutions. You will engage with both technical and non-technical users, contribute to the knowledge base, and enhance customer satisfaction metrics.
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As a Support Engineer at Sourcegraph, you will assist customers with technical issues, educate them on product use, and suggest improvements to enhance both their experience and the product itself. You will work closely with developers and contribute to documentation and onboarding processes.
The Field Support Engineer I provides technical support and integration services for server, operating systems, hardware, storage, network, and virtualization infrastructure. Responsibilities include optimizing local infrastructure, participating in department-wide projects, managing IT asset compliance, troubleshooting and diagnosing issues, and conducting technical training.
The Senior Technical Support Engineer provides exceptional customer support through case management and technical troubleshooting. This role involves advocating for customer needs, developing solutions for complex issues, and collaborating with various teams. Responsibilities include managing escalated customer issues, contributing to knowledge documentation, and participating in continuous training and improvement.
The Technical Support Engineer will troubleshoot technical issues for Transact's clients, providing support via phone and online. Responsibilities include analyzing problems, maintaining customer relationships, and collaborating with teams to enhance products. Strong analytical, communication, and problem-solving skills are essential.
As an Application Support Engineer, you'll provide first-level customer support, troubleshoot production issues, build relationships with users, and ensure service levels are maintained. You will track requests through JIRA and adhere to agile methodologies while developing documentation and resolving software incidents.
As an IT Support Engineer II, you will provide corporate IT support, resolving desktop hardware, connectivity issues, and supporting remote global locations. You'll manage a ticketing system, ensure high-quality customer service, and troubleshoot complex support tickets while working to improve automated helpdesk systems.
Providing technical support for Elastic's search, observability, and security solutions, maintaining customer relationships, continuous process improvement, and collaboration with multi-cultural teams.
The Technical Support Engineer will diagnose and resolve complex issues for partners, develop documentation for support processes, collaborate with teams to handle partner escalations, and analyze support trends for improvements.
The Application Support Engineer will provide Level 2 support for production environments, ensuring stability and resolving technical issues. Responsibilities include troubleshooting Java applications, analyzing incidents using SQL, managing UNIX processes, and collaborating with development teams for efficient issue resolution.
As an Applications & Technical Support Engineer, you will provide technical support and training for complex customer issues, mentor Customer Service Specialists, and collaborate with software and applications engineers. The role requires expertise in CAD and metrology, aiming to enhance customer solutions and product improvements.
As a Technical Support Engineer, you will partner with customers to understand their technical needs, drive service level agreements through tracking and resolving cases, participate in escalations, onboard new accounts, and conduct internal training to enhance team knowledge.
As a Sr. Support Engineer, you will escalate and resolve complex technical support issues while collaborating with various teams to enhance customer support experience. Additionally, you will provide advanced support for Azure platform, recommend best practices, and communicate effectively with both technical and leadership teams.
The Run-In Support Technician operates autonomous commercial lawn mowers for reliability validation before customer deployment. Responsibilities include performing daily outdoor robot tests, executing manual tests, and conducting manual mowing operations as needed.
The Technical Support Engineer provides high-quality technical support to customers, including troubleshooting and resolving technical issues via phone, email, and chat. This role also involves creating and tracking service cases, scheduling support for field teams, conducting product training, and continuous improvement practices.
As a Linux Desktop Support Engineer, you'll provide exceptional technical support for Canonical's Desktop and Server tech stack, ensuring customer satisfaction by resolving issues efficiently, contributing to knowledge bases, and maintaining communication with both colleagues and customers.
The Technical Support Engineer III is responsible for providing on-site IT support to internal and external users, managing IT projects, troubleshooting advanced system and network issues, and collaborating with Corporate IT. The role also involves performing maintenance on servers and network devices while ensuring excellent guest service during live events.
As a Field Technical Support Engineer II at Markforged, you will provide exceptional technical support, develop product knowledge, troubleshoot issues, create documentation, conduct training, and perform on-site maintenance and repairs while ensuring a positive customer experience.
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