We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
The Complaints Manager is a senior individual contributor responsible for the end-to-end management of complex, escalated,
regulatory and privacy-related customer complaints. The role is hands-on rather than a people-leadership post, acting as the
internal subject-matter expert for complaint handling, investigation, written responses, remediation, root-cause analysis and
regulatory readiness.
The ideal candidate has strong Australian telecommunications complaints experience and working knowledge of the
Telecommunications Consumer Protections (TCP) Code, ACMA complaint-handling requirements, Australian Consumer Law and
ACCC consumer protections, the Privacy Act 1988 and OAIC privacy complaint expectations, and Telecommunications Industry
Ombudsman (TIO) dispute handling.
Join the A-Team and experience the A-Life!
Skills Required
- Strong Australian telecommunications complaints experience
- Working knowledge of the Telecommunications Consumer Protections Code
- Working knowledge of ACMA complaint-handling requirements
- Working knowledge of Australian Consumer Law and ACCC consumer protections
- Working knowledge of the Privacy Act 1988 and OAIC privacy complaint expectations
- Working knowledge of Telecommunications Industry Ombudsman dispute handling
What We Do
Acquire Intelligence is a global business transformation company and leading provider of business process outsourcing (BPO) and AI consulting services. Using their Automate, Eliminate, Reallocate framework, they blend process improvement and automation with global outsourcing to help businesses eliminate inefficiencies, drive scale, and achieve real-world outcomes.
