Description
As a Studio Experience Associate, you are the heartbeat of the studio. You set the tone for every member and guest interaction; from the warm welcome at check-in, to ensuring the studio is clean, safe, and ready for every class. This is a service-first, community-driven role that blends operations, hospitality, and brand energy. You’ll thrive here if you’re passionate about wellness, love connecting with people, and can balance detail-oriented tasks with genuine human connection.
Requirements
Member & Guest Experience
- Greet members, first-time visitors, and guests with warmth, professionalism, and brand pride.
- Provide onboarding support for new visitors, including studio tours, class preparation, and account setup.
- Proactively engage with members before and after classes to foster community and elevate the member experience.
- Assist with locker support, retail inquiries, and account troubleshooting.
Studio Operations
- Manage check-ins, bookings, payments, and waitlist procedures across studio platforms (Mindbody, ClubReady, or equivalent).
- Support daily operations, including opening and closing the studio, laundry, restocking supplies, and light cleaning.
- Partner with instructors and team members to ensure smooth class turnover and excellent in-class experience.
- Maintain a safe, clean, and branded environment across all spaces (studios, restrooms, locker areas).
Brand Ambassadorship & Events
- Uphold studio aesthetic and energy to align with brand presentation standards.
- Represent the studio in the local community, supporting grassroots marketing, wellness fairs, and studio-hosted events.
- Contribute to cultivating an inclusive and accessible community that celebrates diversity and encourages all voices
Qualifications
- 1+ year of customer service, hospitality, or fitness studio experience (preferred).
- Passion for fitness, wellness, and building inclusive communities.
- Excellent communication and interpersonal skills; ability to empathize and problem-solve in real time.
- Tech-savvy: comfortable using tablets, POS systems, and scheduling software (training provided).
- Highly reliable, punctual, and detail-oriented; thrives in fast-paced environments.
- Flexible availability, including early mornings, evenings, weekends, and holidays.
Physical Requirements
- Able to stand for long periods of time and move around the studio.
- Comfortable lifting up to 45 pounds and performing light cleaning/restocking.
- Willing to assist with minor studio/equipment setup.
- Able to work in an energetic environment with music and frequent class transitions.
Skills Required
- 1+ year of customer service, hospitality, or fitness studio experience
- Excellent communication and interpersonal skills
- Tech-savvy, comfortable with tablets and POS systems
- Highly reliable, punctual, and detail-oriented
- Flexible availability including mornings, evenings, weekends, and holidays
What We Do
FitLab is a multi-brand fitness and sports lifestyle company that integrates fitness studios, connected at-home experiences, and mass-participation events. It offers digital and boutique fitness studio experiences, merchandise, and training programs developed with athletes.
