Workplace Solutions - Settlement Manager

Job Description
The Vice President - Settlement Manager is a senior leadership role responsible for overseeing the settlement operations within JPMWS (J.P. Morgan Wealth Management Services). This role is pivotal in ensuring that all settlement activities meet regulatory requirements, enhance customer experience, and drive transformation initiatives. The VP will also have oversight of custody partners, ensuring seamless collaboration and operational excellence.
Key Responsibilities:

1. Leadership and Management:
   • Lead and manage the settlement team, fostering a culture of high performance and continuous improvement.
   • Develop and implement strategic plans to enhance settlement operations and align with organizational goals.
2. Customer Experience:
   • Ensure that settlement processes are customer-centric, efficient, and deliver a superior customer experience.
   • Collaborate with customer service teams to address and resolve any settlement-related issues promptly.
3. Regulatory Compliance:
   • Ensure all settlement activities comply with relevant regulatory requirements and industry standards.
   • Stay updated on regulatory changes and implement necessary adjustments to processes and policies.
4. Transformation Initiatives:
   • Drive transformation projects aimed at improving settlement processes, leveraging technology and innovation.
   • Identify opportunities for automation and process optimization to enhance efficiency and reduce operational risk.
5. Oversight of Custody Partners:
   • Manage relationships with JPMWS custody partners, ensuring alignment with service level agreements and performance standards.
   • Conduct regular reviews and assessments of custody partners to ensure compliance and operational excellence.
6. Risk Management:
   • Identify, assess, and mitigate risks associated with settlement operations.
   • Develop and implement risk management strategies to safeguard the organization's assets and reputation.
7. Stakeholder Engagement:
   • Collaborate with internal and external stakeholders to ensure seamless settlement operations.
   • Represent the settlement function in cross-functional meetings and projects.
8. Reporting and Analysis:
   • Prepare and present regular reports on settlement performance, highlighting key metrics and areas for improvement.
   • Analyze data to identify trends, issues, and opportunities for enhancement.

Qualifications:

• Bachelor's degree in Finance, Business Administration, or a related field. Industry or relevant professional certification is preferred.
• Extensive experience in settlement operations, with a proven track record of leadership at a senior level.
• Strong knowledge of regulatory requirements and industry standards related to settlement and custody operations.
• Demonstrated experience in driving transformation initiatives and process improvements.
• Excellent communication, negotiation, and relationship management skills.
• Strong analytical and problem-solving abilities.

Competencies:

• Strategic Thinking
• Leadership and Team Management
• Customer Focus
• Regulatory Acumen
• Change Management
• Risk Management
• Stakeholder Engagement

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.