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Workplace Solutions - Business Readiness Lead, Vice President

JPMorganChase

Workplace Solutions - Business Readiness Lead, Vice President

Posted 8 Days Ago

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Newark, DE, USA

Hybrid

Senior level

Financial Services

We’re one of the world’s biggest technology-driven companies

The Role

Owns end-to-end Business Readiness outcomes for a portfolio, from intake and impact assessment through implementation, adoption, hypercare, and transition to business-as-usual. Leads and develops three Associates, manages portfolio demand and capacity, assures plan quality, coordinates Communications, Procedures, and Training partners, and provides evidence-based stage-gate recommendations. The role oversees risks, dependencies, stakeholder engagement, cutover readiness, adoption performance, remediation, and continuous improvement of readiness standards and tools.

Summary Generated by Built In

Reporting to the Global Head of Business Readiness, own end-to-end Business Readiness outcomes for an assigned portfolio from intake and impact assessment through implementation, adoption, hypercare, and transition to BAU. Lead the three Associates as a pooled delivery team, set the proportionate Business Readiness approach, assure the quality of plans and evidence, manage portfolio demand and capacity, and provide formal readiness recommendations. Communications, Procedures, and Training will be delivered by partner teams that liaise with the central Business Readiness team; the Vice President is accountable for integrating their deliverables into the overall Business Readiness plan and escalating gaps or dependencies.

Responsibilities:

· End-to-end accountability for Business Readiness outcomes across an assigned portfolio, including intake, assessment, integrated planning, implementation, adoption, hypercare, and transition to BAU.

· Lead and allocate work across the three Associates, balancing demand, complexity, capacity, development, and cross-portfolio coverage.

· Own portfolio readiness governance, quality assurance, stage-gate recommendations, risk escalation, remediation, and adoption performance.

· Maintain the partnership model with Communications, Procedures, and Training teams, which deliver their specialist outputs while liaising with the central Business Readiness team.

· Own portfolio intake, prioritisation, and governance, confirming scope, ownership, audiences, timing, dependencies, complexity, controls, and success measures.

· Lead impact, stakeholder, operational, and change-saturation assessments with requestors and Business Solutions Owners; determine the proportionate Business Readiness approach and required deliverables.

· Allocate lower- and medium-complexity changes across the three Associates, directly lead the most complex or strategically significant changes, and rebalance capacity as portfolio demand changes.

· Set expectations for integrated Business Readiness plans and assure their quality, completeness, proportionality, evidence, dependencies, and alignment with release governance and control requirements.

· Provide formal, evidence-based Business Readiness recommendations at stage gates, including proceed, proceed with conditions, remediate, escalate, or defer within defined decision thresholds.

· Build senior stakeholder, sponsor, and people-manager engagement plans; identify resistance, cumulative change impacts, and organizational constraints, and drive timely decisions and interventions.

· Integrate Business Readiness activity with Business, Product, Technology, PMO, Operations, Risk, and Controls delivery plans, release calendars, cutover plans, and BAU transition arrangements.

· Establish and maintain effective working relationships with Communications, Procedures, and Training partner teams. These partners are responsible for designing and delivering their specialist outputs and will liaise with the central Business Readiness team; the Vice President will agree requirements, milestones, dependencies, and evidence, integrate their outputs into the overall plan, and escalate delivery risks.

· Oversee cutover readiness, release support, hypercare, and transition to BAU across the portfolio, ensuring ownership, exit criteria, unresolved issues, and follow-up actions are clear.

· Monitor portfolio readiness, adoption, operational performance, and stakeholder feedback against agreed baselines and targets; direct remediation when outcomes are off track.

· Maintain the portfolio demand, capacity, dependency, risk, and escalation view; provide clear recommendations to the Global Head of Business Readiness on priorities, trade-offs, and resource constraints.

· Coach the three Associates, review material assessments and recommendations, promote peer quality reviews, and ensure consistent use of Business Readiness standards, playbooks, templates, workflow tools, and reporting.

· Use lessons learned, quality findings, adoption data, and partner feedback to improve the Business Readiness methodology and central service.

Typical outputs

· Prioritised portfolio intake pipeline, demand and capacity view, and Associate allocation plan

· Approved impact and stakeholder assessments, Business Readiness scope and tiering decisions, and integrated portfolio plans

· Stage-gate readiness recommendations, quality reviews, supporting evidence, risk acceptances, escalations, and remediation plans

· Integrated Communications, Procedures, and Training requirements, milestones, dependencies, and delivery status supplied through partner-team liaison

· Portfolio readiness, adoption, cutover, hypercare, BAU transition, and post-release performance reporting

· Associate coaching and development priorities, partner feedback, lessons learned, and improvements to standards, playbooks, and tooling

Qualifications/Experience

· Typically 7–10+ years of experience in Business Readiness, change management, transformation, operations, product delivery, or complex program leadership.

· Demonstrated accountability for end-to-end readiness or change outcomes across a portfolio, including governance, prioritisation, stage-gate decisions, cutover, hypercare, and adoption.

· Proven ability to lead and develop delivery teams, allocate work, assure quality, and influence senior stakeholders without relying on direct authority.

· Strong experience coordinating specialist partner teams, including Communications, Procedures, and Training, while maintaining clear accountability for an integrated plan and outcome.

· Strong judgement in controlled environments, with experience managing operational risk, dependencies, escalations, competing priorities, and evidence-based readiness recommendations.

· Strong analytical, written, and verbal communication skills, with the ability to translate complex portfolio information into clear executive decisions and actions.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the TeamJ.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.

Skills Required

7-10+ years of experience in Business Readiness, change management, transformation, operations, product delivery, or complex program leadership
Accountability for end-to-end readiness or change outcomes across a portfolio, including governance, prioritization, stage-gate decisions, cutover, hypercare, and adoption
Experience leading and developing delivery teams, allocating work, assuring quality, and influencing senior stakeholders without direct authority
Experience coordinating specialist partner teams, including Communications, Procedures, and Training, while maintaining an integrated plan and outcome
Judgment in controlled environments, including operational risk, dependencies, escalations, competing priorities, and evidence-based readiness recommendations
Strong analytical, written, and verbal communication skills, including translating complex portfolio information into executive decisions and actions

JPMorganChase Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.

Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.

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The Company

HQ: New York, NY

289,097 Employees

Year Founded: 1799

What We Do

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.

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