Workplace Operations Lead

At Lyft, our purpose is to serve and connect. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

The Workplace Operations Lead is responsible for facilitating the management of an ongoing delightful experience for all Lyft team members by providing consistent operational support, and assisting in maintaining an inclusive and safe environment for Lyft employees.  We are looking for an individual who possesses a strong ability to successfully prioritize and execute tasks/duties as assigned in alignment with the overall goals of the team. You feel comfortable making decisions in a fast-paced, ever-changing environment. You have a growth mindset and know how to stay self-motivated and demonstrate a positive attitude. You feel empowered to take initiative and lead from your seat. You are a problem solver at heart, with an ability to communicate efficiently and effectively.

Responsibilities:

• First point of contact for Lyft Team Members and their inquiries, facilitating a delightful Workplace experience
• Own all facility related vendor relationships (e.g. janitorial, food/beverage, office facility repairs), Heavily involved in the RFP/SOW process for potential vendors
• Maintains relationship with property management and landlord; communicating when facility related concerns arise 
• Coordination of facility maintenance/small tenant improvement projects as necessary, and facility logistics for onsite Lyft events. Work alongside internal stakeholders to complete TI projects
• Partner with Development, Real Estate, Construction, IT, Physical Security, People Partners, Procurement + AP, and other key stakeholders to maintain visual and operational standards in all office and field locations
• Manage Zendesk ticket workflow for both office and field locations, maintaining SLA and priority ranking; escalating to management as needed
• Will manage onsite Workplace Operations team members, providing coaching, guidance, and feedback to support team initiatives and their professional development
• Pitch in when necessary; supporting all Lyft locations and Workplace Operations team members in a variety of tasks.  No job is too big or too small
• Other site specific duties required by the property(s).
• Support the Workplace Operations leadership in additional duties as necessary.

Experience:

• 5+ years of customer service experience
• 3+ years of facilities or related project management experience
• Experience leading, mentoring and coaching more junior team members
• Ability to manage competing priorities/projects and multitask or delegate effectively in a fast-paced environment
• A passion for creating and owning a positive employee experience through ongoing operational support
• Strong interpersonal and communication skills, with the ability to build relationships across departments, work collaboratively, and manage conflict constructively, including but not limited to urgent situations.

Benefits:

• Great medical, dental, and vision insurance options
• Mental health benefits
• Family building benefits
• In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
• 401(k) plan to help save for your future
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Pre-tax commuter benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.  

This role is on-site at a Lyft San Francisco location full time. #Onsite

The expected base pay range for this position in the San Francisco Bay Area is $84,000-$105,000. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.