Workplace Operational Strategist Lead

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Workplace Operational Strategist

Account Management – Work Dynamics

What this job involves:

Enabling workplace operational excellence

The Workplace Operational Strategist is responsible for defining, maintaining, and validating a workplace design standards, strategic segmentation framework, and workplace personas to enable consistent, high-performing workplace operating model across each global region, building type, and business line.

Key Responsibilities:

Portfolio Implementation & Change Management

• Drive adoption by maintaining the design standards content, onboarding toolkits, site leader enablement, enabler training, and version controls.
• Provide consultative support to active projects (new sites, restacks, renovations) to ensure the design standards are applied and exceptions are captured and governed.
• Lead structured change management to reduce “shadow standards” and improve global adherence.

Tiering Activation & Standards Deployment

• Refine tiering structure and logic through continuous alignment across Workplace Design and with key enabling partners; establish one product with scaled service levels – clearly defining how each tier drives the level of investment
• Define global baseline requirements with Engineering, Brand, Accessibility and Real Estate teams; set what is mandatory vs guidance
• Continually run line-by-line validation across design specifications, workplace services and amenities, and end user technology; maintain master tiered schedules; embed Tiering into workflows and tools

Workplace Persona & Workstyle Management

• Validate workplace personas by aligning with Business Units, HR, Technology and Workplace teams; translating business strategy into shared planning expectations and experience narratives
• Maintain persona inputs as roles and work patterns evolve; gather feedback from regions; update planning tools and guidance used in live projects

Experience & Background

• Minimum 5+ years of relevant experience in workplace strategy, design consulting, or strategic communications
• Bachelor's degree or equivalent in Architecture, Design, Business, or related field
• Design Background Preferred: Experience in workplace design, architecture, or spatial strategy strongly preferred
• Multi-geography Experience: Proven ability to work across different cultures and geographic regions

Core Competencies

• Strategic Thinking: Ability to develop and communicate complex workplace strategies to C-suite audiences
• Matrix Management: Proven experience managing multiple workstreams and vendor relationships without direct authority
• Executive Presentation Skills: Excellence in creating visually compelling presentations and storytelling for senior leadership
• Data Analysis & Reporting: Proficiency in analyzing workplace utilization data and translating insights into strategic recommendations
• Design Sensibility: Understanding how design principles impact employee experience and space activation

Essential Skills

• Communication & Engagement: Exceptional ability to build programs, engage diverse teams, and provide strategic guidance
• Relationship Building: Proven track record of building and maintaining relationships across complex organizational structures
• Project Management: Strong organizational skills with ability to manage multiple priorities and deliverables
• Technology Proficiency: Advanced skills in Microsoft Office Suite, presentation software, and workplace analytics platforms

Personal Attributes

• Self-motivated with ability to work independently across time zones
• Flexible and adaptable to changing business needs
• Customer-centric mindset with focus on value creation
• Initiative-driven with strong sense of accountability

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!       

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.