Workplace Experience Senior

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose.

Position Overview:

Freddie Mac is seeking a Workplace Experience Senior responsible for the day-to-day operations of a single corporate office in Jersey City, ensuring employees, visitors, and business partners experience a welcoming, organized, and productive workplace environment. This is a hands-on, onsite role focused on office operations, employee support, visitor coordination, vendor scheduling, pantry and office supplies, invoice coordination, onboarding support, and employee events.

This is not a multi-building facilities manager, building engineer, or corporate real estate portfolio role. The ideal candidate enjoys being visible in the office, helping employees, keeping the workplace running smoothly, and coordinating with vendors and building partners when issues need attention.

Our Impact:

Corporate Services helps employees do their best work by providing reliable workplace services, clean and effective office environments, responsive onsite support, and a positive workplace experience. In Jersey City, this role helps make the office feel organized, welcoming, and ready for employees, visitors, and business partners each day.

Your Impact:

In this role, you will be the go-to onsite contact for the Jersey City office. You will support employees with office-related questions or issues, keep shared spaces ready for daily use, coordinate vendor visits and repairs, help visitors get badged, assist with onboarding logistics, support employee events, and follow through on operational details that contribute to a positive workplace experience.

• Serve as the primary onsite workplace and office operations contact for the Jersey City office, supporting employees, visitors, business partners, and Corporate Services stakeholders.

• Create a welcoming office environment by assisting employees and visitors, supporting visitor badging, and coordinating with internal teams as needed.

• Oversee daily office readiness, including cleanliness checks, meeting rooms, pantry stocking, office supplies, mail, packages, shared spaces, and first aid supplies.

• Respond to employee office issues and service requests, track follow-up through resolution, and use ServiceNow, eMaintenance, email, or other workplace tools as appropriate.

• Coordinate vendor visits and building management requests for repairs, cleaning, maintenance, pantry service, office equipment, and other onsite support needs.

• Support onboarding, employee moves, office events, meetings, and workplace activities by coordinating supplies, badges, access, room setup, and vendor support.

• Maintain office procedures, vendor contacts, supply inventories, invoices, purchase requests, operational notes, safety readiness, and compliance activities in partnership with internal teams and onsite business partners.

Qualifications:

• Bachelor’s degree or equivalent experience preferred.

• 5 - 7 years of experience in office operations, workplace experience, office management, hospitality, facilities coordination, or a similar employee-facing role.

• Experience supporting daily office operations, including employee requests, visitors, office supplies, vendors, invoices, onboarding logistics, and workplace events.

• Strong customer-service mindset with the ability to communicate professionally, stay organized, and follow through on workplace needs.

• Proficiency with Microsoft Office; experience with ServiceNow, ticketing systems, visitor management, badge access, or building operations tools is preferred.

Keys to Success in this Role:

• A warm, professional, hospitality-oriented approach to supporting employees and visitors.

• Strong follow-through, organization, and attention to detail in a hands-on office environment.

• Ability to notice what needs attention, take ownership, and solve small office problems before they become bigger issues.

• Comfort balancing daily requests, vendor coordination, supplies, events, invoices, and office walk-throughs.

• Clear communication with employees, vendors, building partners, and internal Corporate Services teams.

• A practical, service-oriented mindset focused on keeping one office running smoothly and creating a positive workplace experience.

Current Freddie Mac employees please apply through the internal career site.

We consider all applicants for all positions without regard to gender, race, color, religion, national origin, age, marital status, veteran status, sexual orientation, gender identity/expression, physical and mental disability, pregnancy, ethnicity, genetic information or any other protected categories under applicable federal, state or local laws. We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

A safe and secure environment is critical to Freddie Mac’s business. This includes employee commitment to our acceptable use policy, applying a vigilance-first approach to work, supporting regulatory mandates, and using best practices to protect Freddie Mac from potential threats and risk. Employees exercise this responsibility by executing against policies and procedures and adhering to privacy & security obligations as required via training programs.

CA Applicants:  Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Notice to External Search Firms: Freddie Mac partners with BountyJobs for contingency search business through outside firms. Resumes received outside the BountyJobs system will be considered unsolicited and Freddie Mac will not be obligated to pay a placement fee. If interested in learning more, please visit www.BountyJobs.com and register with our referral code: MAC.

Time-type:Full time

FLSA Status:Non-Exempt

Freddie Mac offers a comprehensive total rewards package to include competitive compensation and market-leading benefit programs. Information on these benefit programs is available on our Careers site.

This position has an annualized market-based salary range of $100,000 - $150,000 and is eligible to participate in the annual incentive program. The final salary offered will generally fall within this range and is dependent on various factors including but not limited to the responsibilities of the position, experience, skill set, internal pay equity and other relevant qualifications of the applicant.