Workplace Experience Meetings & Events Manager

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Summary 
The Workplace Experience Meetings & Events Manager creates value by developing and executing an events strategy that advances the clients’ priorities and strengthens the workplace experience. This onsite role leads planning and delivery of meetings and events, including executive engagements, with a focus on hospitality excellence, sound judgment, stewardship, and results. The position goes beyond logistics to include stakeholder partnership, vendor governance, communications, and continuous improvement while maintaining safe working 
practices throughout event delivery. 
The role partners with leaders and cross-functional teams to deliver events that reflect the client’s culture, principles, and business objectives. Success in this position requires initiative, confidentiality, and principled decision-making when managing sensitive information, competing priorities, and complex stakeholder needs. The ideal candidate demonstrates contribution-motivated leadership by identifying opportunities, challenging inefficient practices, and building practical governance and service models that improve outcomes over time. 

Job Responsibilities 
Strategic Event Leadership 
• Build and execute an evolving events strategy that translates client priorities and organizational vision into executable plans, creating memorable experiences that reflect a principle-based culture 

• Serve as the primary point of contact for events, ensuring detailed project planning, flawless execution, and elevated hospitality standards while maintaining confidentiality 
• Design end-to-end event journeys, optimizing employee and guest interactions, and demonstrating expertise in event execution 
• Identify opportunities for event enhancement using data, stakeholder feedback, and industry best practices to drive continuous improvement 

Customer Experience & Execution 
• Design and deliver high standards of care and exceed client expectations through proactive communication and anticipation of needs 
• Collect and act upon feedback to measure impact and continuously improve event experiences 
• Maintain confidentiality and exercise sound judgment in all phases of event planning and execution. 

Communication, Change & Stakeholder Management 
• Build trusted, mutually beneficial relationships with business units, leadership, and partners 
• Consult with sponsors to understand objectives and translate goals into actionable plans that align with organizational vision 
• Communicate the value proposition of events services, establishing clear governance and decision-making 
processes 

Governance & Vendor Management 
• Manage financial plans, forecasts, and performance for event programs, ensuring alignment with client objectives and delivering cost-effective, resource-conscious solutions 
• Govern event vendors and service providers, ensuring contract compliance, financial oversight, and service excellence 
• Implement secure information management practices and maintain accurate event documentation

• Maintain and refine event playbooks and best practices, ensuring data integrity and actionable insights 

Innovation & Continuous Improvement 
• Foster a culture of continuous innovation by adopting new tools, re-engineering processes, and challenging existing paradigms 
• Leverage emerging technologies and data to enhance engagement, streamline operations, and measure event ROI 

Knowledge, Skills & Abilities 
• Contribution motivated, proactive mindset, energized by helping others and elevating experiences 
• 5-7 years of experience in high-profile event planning, or hospitality experience 
• Proven leadership presence with the ability to influence stakeholders, manage complex event portfolios, 
and deliver exceptional results in fast-paced, matrixed environments 
• Bachelor's Degree, or equivalent combination of education and experience; CMP (Certified Meeting Professional), preferred 
• Demonstrated track record of maintaining confidentiality, integrity, humility, and sound judgment, with initiative and principle-based decision-making 
• Excellent communication and stakeholder management skills with the ability to communicate professionally across all organizational levels 
• Strong analytical, organizational, and financial management capabilities with demonstrated ability to make data-driven decisions 
• Highly collaborative with a passion for hospitality and respect for individuals; strong interpersonal skills and intentionally inclusive approach to building trusted relationships and knowledge networks 
• Proficiency with Microsoft Office Suite, event management systems, and technology platforms that enhance service delivery and operational efficiency
• Ability to manage competing priorities, adapt to change, and demonstrate resilience in dynamic environments 
• Willingness and ability to work flexible hours and travel as needed for event execution

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.