Workplace Experience Manager

In this role, you can expect:

• On-Site Workplace Operations:
• Own the daily operation of the Vancouver office, ensuring all facilities, shared spaces, services, and amenities are fully functional and ready for use.
• Accountable for a high standard of office readiness, cleanliness, safety, and hospitality at all times.
• Oversee on-site security and access control, including keycard administration, visitor protocols, and coordination with building security.
• Ensure the office meets health, safety, and emergency preparedness standards, including regular checks, drills, and documentation as required.
• Serve as the primary on-site escalation point for facilities, safety, and workplace-related issues.
• Identify operational risks and proactively address potential workplace issues before they escalate or impact the employee experience.
• Support in-building subtenants by coordinating shared services, access needs, and operational communication in alignment with established agreements.


• People Leadership & Team Management:
• Directly manage and support the on-site Workplace Experience team, including coaching, prioritization, and performance feedback.
• Set clear expectations, workflows, and service standards for the team.
• Foster a collaborative, service-oriented culture within the Workplace Experience function.
• Support hiring, onboarding, scheduling, and ongoing development of on-site WX staff as needed.


• Vendor & Building Management:
• Act as the primary liaison with the landlord, security personnel, cleaning staff, maintenance personnel, and other service providers.
• Manage vendor performance, contracts, invoices, and service-level expectations in partnership with the Senior Manager.
• Coordinate repairs, maintenance, and preventative service schedules to minimize disruption to employees.
• Support after-hours or urgent facilities issues as required.


• Office Programs, Events, & Employee Experience:
• Execute in-office programs and events that support employee engagement, culture, and connection.
• Partner with internal teams to support meetings, events, and special initiatives hosted at KHQ.
• Be a visible and approachable presence in the office, actively engaging with employees to gather feedback and identify opportunities for improvement.
• Uphold workplace etiquette and shared-space guidelines that enhance the overall employee experience.


• Facilities Projects & Space Support:
• Support on-site delivery of facilities projects, renovations, and space changes under the direction of the Senior Manager.
• Coordinate logistics for furniture moves, space reconfigurations, and office upgrades.
• Maintain accurate records of space usage, assets, and on-site inventory.
• Assist with move-in/move-out coordination for teams, vendors, or temporary occupants as needed.


• Budget & Reporting Support:
• Track on-site facilities expenses and assist with budget management and forecasting.
• Review and approve invoices within delegated authority.
• Provide regular updates to the Senior Manager on operational issues, risks, and resource needs.
• Support data collection related to office utilization, service requests, and operational trends.

To be successful in this role, your background includes:

• Post-secondary education or equivalent experience in facilities management, workplace experience, hospitality, or a related field.
• 4-6+ years of experience in workplace experience, office operations, facilities, or hospitality roles.
• Experience supporting an in-office or hybrid workforce in a mid-to-large office environment.
• Prior experience managing or leading a small team, including setting priorities and providing feedback.
• Experience working with a diverse group of stakeholders across an organization, including employees, vendors, cross-functional partners, and senior leaders.
• Excellent organizational and communication skills, with the ability to manage multiple priorities in a fast-paced, in-office environment.
• A service-oriented mindset with sound judgment and the ability to remain calm and solutions-focused in high-visibility situations.
• Strong collaboration and problem-solving skills, with a proactive approach to identifying and addressing potential workplace issues before they escalate.
• Demonstrated experience supporting and executing in-office events and programs that build company culture and employee engagement.
• Familiarity with facilities projects, space planning, or office renovations.

Our success is due to the hard work of our people. We share our success with our people through flexible benefits and reward programs, sweet swag, snacks, and more. Here’s a look at some of the support we provide our people:

• Extended Health Coverage: effective day one, no waiting period! Our benefits cover health, dental, life, disability, and extended paramedical services such as vision care, mental health practitioners, massage, physiotherapy, acupuncture, and much more.
• DEIB Benefits: DEIB is important to us and to our people - that’s why our benefits include gender-affirming care, fertility care, and other hormonal treatments and drugs.
• Flexible Spending Accounts: our benefits are built on a flex credit model, so you’re able to choose the coverage levels that are right for you, and allocate the rest to a group RRSP/TFSA, Health Spending account, and/or Personal Spending Account.
• RRSP Matching: everyone retires eventually, and we help our people save for their futures with a contribution matching program once you reach 90 days with us.
• PTO and Parental Leave: we offer paid parental leave, flexible paid time off, paid time off for volunteering, sick leave, and holiday closures.
• Employee and Family Assistance Program: this program provides crisis management support, immediate mental health care, and generalized support for emotional, mental, and financial well-being.
• Telus Virtual Health: we provide increased access to remote healthcare providers for prescription refills or referrals from the comfort of your home.
• Learning and growth: We encourage people to grow both personally and professionally, and support this through regular lunch & learns and an education stipend.
• Pay transparency: We share with employees the pay range their role falls within and clear career maps to determine how they can grow within their role or level-up to a promotion. 
• Cool spaces: Our offices are in San Francisco, Los Angeles, Vancouver, Montreal, Prince Edward Island, and Seoul. Whether it’s summers on the rooftop patio in Downtown Vancouver, watching the fireworks in Montreal’s South Shore, or trying local eats in Downtown Charlottetown - we want our people to feel like their time spent in office is worthwhile!
• Giving back: Kabammers have a dedicated paid day off every year to volunteer to a cause close to their hearts. Some teams even band together for group volunteer days off-site!