Workplace & Business Continuity Manager

Nuveen is a global investment leader, managing public and private assets for clients around the world and on behalf of TIAA, our parent company and one of the world’s largest institutional investors. We invest in the growth of businesses, real estate, infrastructure and natural capital, providing clients with the reliability, access and foresight unique to our heritage. Our prevailing perspective on the future drives our ambition to innovate and adapt our business to the changing needs of investors - all to pursue lasting performance for our clients, our communities and our global economy. Visit www.nuveen.com to learn more about us.

Overview of the Role:

The Workplace Optimization & Business Continuity Manager is a global role within the OCOO organization reporting directly to the leader of Global Real Estate Strategy. Based in London, this position works closely with international teams across multiple regions to deliver data-driven workplace strategies (space planning, occupancy optimization) and ensure organizational resilience through robust business continuity planning (BCP). The role partners with Facilities, HR, Technology, Operational Risk, and business units to optimize space utilization, enhance employee experience, and support compliance with enterprise resiliency policies. Additionally, the role supports resiliency governance by coordinating documentation, testing, and audit readiness under the guidance of the enterprise resiliency function.

Key responsibilities: 

Workplace Optimization

• Analyse occupancy and utilization data to recommend space planning and optimization initiatives across global locations.
• Partner with Facilities, HR and Technology teams to align workplace solutions with business needs and support change management for workplace transitions.
• Execute portfolio initiatives including moves/adds/changes, office relocation initiatives and leasing activity.
• Ensure compliance with health, safety, and regulatory standards in all workplace initiatives.

Business Continuity

• Develop, maintain, and test business continuity and disaster recovery plans for assigned business units.
• Conduct Business Impact Analyses (BIA) and risk assessments, including identification and mapping of Critical Business Services (CBS); document recovery strategies and escalate gaps.
• Coordinate and lead periodic testing exercises (tabletop, functional) to validate recovery strategies and capture lessons learned.
• Provide training and awareness programs on continuity protocols across the organization.
• Assist in incident response for disruptions (e.g. facility outages, severe weather, pandemics) in coordination with response management teams.
• Ensure compliance with applicable regulatory requirements and internal business continuity standards; maintain program documentation aligned to enterprise resiliency policy and contribute to maturity improvements.
• Support audit readiness and coordinate responses to audits, regulatory inquiries, RFPs, and exams led by senior resiliency/governance teams.

Qualifications & Experience Required

• 5+ years in workplace strategy, corporate real estate, and/or business continuity within financial services or a similar global organization.
• Strong project management skills and ability to lead cross-functional initiatives.
• Proficiency with BCP tools (e.g., Archer).
• Strong analytical capability to translate complex data into actionable insights.
• Excellent communication, stakeholder management, and facilitation skills.
• Bachelor’s degree in Business, Real Estate, Facilities Management, Risk/Operations, or related field.

Competencies Required

• Skilled at interpreting data and translating insights into actionable strategies.
• Strong interpersonal skills to partner with diverse stakeholders.
• Comfortable navigating ambiguity and shifting priorities in a global environment.
• Proactive in identifying and mitigating operational risks.

Additional Information

This role requires no regulatory designation.

Nuveen is committed to providing equal opportunity across all employment practices and we believe our employees have a right to a diverse and inclusive workplace.

Nuveen offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.  

Related Skills

Business Acumen, Business Continuity Planning, Collaboration, Conflict Management, Consultative Communication, Critical Thinking, Detail-Oriented, General Risk Management, Risk Mitigation, TIAA Products/Services Acumen

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Company Overview

Nuveen is a global investment leader, managing public and private assets for clients around the world and on behalf of TIAA, our parent company and one of the world’s largest institutional investors. We invest in the growth of businesses, real estate, infrastructure and natural capital, providing clients with the reliability, access and foresight unique to our heritage. Our prevailing perspective on the future drives our ambition to innovate and adapt our business to the changing needs of investors - all to pursue lasting performance for our clients, our communities and our global economy. Visit www.nuveen.com to learn more about us.

Our Culture of Impact

At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways—because when our people succeed, our impact on clients' lives grows stronger.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities. 

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team: 

Phone: (800) 842-2755

Email: [email protected]

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