Founded in 2020 and headquartered in Munich, Snke is transforming healthtech with scalable, data-driven innovation powered by AI and big data analytics. We're experts specializing in large platforms, digital health and software-driven medical technology. By delivering a trusted orchestration layer, Snke empowers healthcare providers, societies, registries, agencies and all partners to deploy cutting-edge solutions for safe and efficient interventions and enhances patient outcomes. Beyond our Munich headquarters, we have core teams in Chicago, Heidelberg, San Diego and Tel Aviv. Snke fosters global collaboration to create technologies that are smart, enablin and holistic—helping healthcare providers deliver meaningful change.
Job DescriptionAre you looking for an opportunity to gain hands‑on experience in a forward‑thinking, impact‑driven environment? Join our Customer Support team and help clinical users and hospital IT departments work seamlessly with our software solutions in the field of medical registry technology.
What you will do
- Collaborate with experienced colleagues across Support and Development to build expertise and explore solution paths
- Handle customer requests via our Service Desk and provide clear, reliable support
- Reproduce and analyze issues by setting up test scenarios in our internal environments
- Support the Customer Support team in daily operations and ongoing improvement initiatives
- Gain deep insights into hospital workflows, clinical environments, and the user experience with medical devices and supporting technologies
- Ongoing studies in Computer Science, Electrical Engineering, Medical Engineering, or a comparable field
- Strong customer orientation, analytical thinking, and excellent communication skills
- A structured, reliable, and independent working style
- Fluency in German (spoken and written) and good command of English
- Working environment: A mutually-supportive, international team
- Practical experience: Opportunity to build career experience in an exciting international company with a lasting impact on medical technology based in Munich
- Working conditions: Flexible working hours
- Bike storage: Secure bicycle storage room
- Food and Snacks: Subsidized catering service
- Socializing: Weekly student lunches as well as regular after work and company events
- Office: Centrally located, modern work spaces with a great 212m² roof terrace
Ready to apply? We look forward to receiving your online application including your first available start date.
Contact person: Tatjana von Freyberg
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What We Do
Brainlab is a digital medical technology pioneer founded in 1989 and headquartered in Munich. The company employs more than 2000 people in 25 locations around the globe. Brainlab serves physicians, medical professionals and their patients in over 6000 hospitals in 121 countries.
Brainlab creates software-driven medical solutions that digitize, automate and optimize clinical workflows for neurosurgery, spine, trauma, craniomaxillofacial (CMF), general and vascular surgery as well as radiotherapy and radiosurgery. Core products center around surgical navigation, radiotherapy, digital operating room integration, and information and knowledge exchange. The Brainlab open framework operating system will allow third parties to develop medical applications to further advance the field of spatial computing and mixed reality.
Brainlab is dedicated to creating an impact in healthcare. The company connects opportunities from emerging digital technologies to transform healthcare at scale and help improve the lives of patients worldwide.
