What You Will Do:
- You will answer emails from our customer’s user
- You will give simple and clear instructions to help users fix problems
- You will give input to continuously improve our chat-bot and FAQ to make it easier for users
- You will prepare weekly reports for your team lead showing the emails we got, how we helped, and any ways we can do better
Who You Are:
- You are currently enrolled in your studies and will continue studying for at least 1 more year
- You have excellent communication skills and are good at explaining things clearly, both in writing and when talking to people
- You are good at problem-solving and can figure out solutions to users' issues quickly and efficiently
- You have basic SQL skills
- You like working with data to understand user feedback and make improvements
- You have a very organized way of working and can handle multiple tasks and inquiries at the same time
- You are fluent in English and Spanish or Portuguese (at least a strong B2 level, better C1) and good to have German skills
- Ideally, you are familiar with customer support tools and know how to use software for managing emails and helping customers
- You are willing to learn about adjoe´s playtime platform and assist our users in the best way possible
- Plus: You have some experience with customer support/service
Fuel for the Journey: Benefits to Support Your Ambitions
- Live Your Best Life, at Work and Beyond: We work in a hybrid setup with 3 core office days, plus flexible working hours. Enjoy a lot of vacation days, hybrid work model, free access to an in-house gym with lots of different fitness classes and mental health support through our Employee Assistance Program (EAP), and many other benefits!
- Thrive Where You Work: Enjoy the Alster Lake view from our central office with top-notch equipment, fun open spaces, and a large variety of snacks and drinks.
- Join the Community! Participate in regular team and company events, including hackathons and social gatherings. We work together, and we celebrate together, too.
Top Skills
What We Do
applike group is the leading company building in the app economy. Our technologies + businesses to cover the full value chain of the mobile apps market.
Our companies work independently, but benefit from each others’ technologies and knowledge.
We are 4 companies (JustDice, adjoe, Sunday, justtrack) under one roof of applike group.
justDice: We build exciting app-discovery products for mobile gamers. With >50 million users we are the global market leader, while still growing rapidly every day
adjoe: We build new technologies and ad formats that create a competitive edge for mobile app developers.
Sunday: We create and publish extremely engaging and addictive mobile games with smart and player-friendly monetisation
justtrack: One-stop software to automate your whole user acquisition process.
This would be inconceivable without the 3 developer teams that form the core of applike group.
We are 100 percent tech company where everybody is interested in computer science. We are always giving our best to get in touch with the newest technology in order to build the most relevant products. Our mission is to build software with the capability to distribute ads to every mobile device on earth.
