Workfront System Administrator/ Developer

SHIFT:

Day (United States of America)

Seeking Breakthrough Makers
Children’s Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.
At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care—and your career.

CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means.

A Brief Overview
The Adobe Workfront Systems Administrator will be responsible for all aspects of the Adobe Workfront instance for the Development department in support of the Foundation's fundraising goals. This includes daily support, ongoing configuration and maintenance, user management, creation of dashboards, reporting, capacity analysis and troubleshooting issues. This role will liaise with internal customers to understand business needs for enhancements to Adobe Workfront; make recommendations on how to satisfy those business needs taking into consideration best practice in Adobe Workfront and standardization of use across the organization; make any needed changes for enhancements and defects; and perform routine support including addressing service requests and incident investigation and resolution. In addition, this role drives the roadmap for system expansion and optimization, creating and maintaining process documentation, as well as monitoring systems and workflow standards. This role will also manage the integration of the Adobe Workfront instance with applications such as Office 365, Salesforce, and 4AllPortal through Adobe Workfront Fusion. This role will work in partnership with Marketing and Public Relations on governance and best practices of the Adobe Workfront product.
What you will do

• Manage system configuration including setup, portfolio, program, and group management, user management, access levels, permissions, and license allocation, reporting oversight, custom forms, and automation.
• Responsible for Adobe Workfront product release management by staying informed on quarterly application releases and updates, analyzing impact to the Foundation Workfront instance, advising the Project Management team on the application of changes and communicating updates to the user base.
• Trouble shoot and resolve issues with a systemic approach to problem-solving that includes support and beta testing of implementations and enhancements. Coordinate with Adobe Workfront technical support when necessary.
• Create standard and custom reports and dashboards within Workfront that: users and teams can utilize to drive effectiveness within their respective processes; resource leaders can utilize to manage resource demand and capacity; leadership can utilize to track critical KPIs to make smart, strategic decisions, to reduce risks and ensure growth;
• Create and maintain comprehensive system documentation on all configuration of the Adobe Workfront instance.
• Plan and manage, in partnership with internal stakeholders and external vendors, the integration of Adobe Workfront with current applications to enrich the user experience (Salesforce, Office 365, 4AllPortal).
• Maintain advanced product proficiency and subject matter expertise in Adobe Workfront and Adobe Workfront Fusion.
• Acts as subject matter resource to other team members.

Education Qualifications

• Bachelor's Degree Computer Science, Informatics, Information Systems, Business or related field of study. Required
• Master's Degree Computer Science, Informatics, Information Systems, or another quantitative field. Preferred

Experience Qualifications

• At least five (5) years Workfront Experience or equivalent project management platform. Required
• At least five (5) years Implementing technology systems. Required
• At least five (5) years Managing projects, resources, timelines and deliverables. Required
• At least four (4) years Building KPI reporting and analytics. Required
• At least four (4) years Technical support experience with strong interpersonal communication and troubleshooting skills. Required
• At least four (4) years Interacting with all levels of stakeholders. Required
• At least three (3) years Programming and developing applications. Preferred
• At least two (2) years Performing text mode reporting, user management, workflow/queue/custom forms configuration/customization Preferred

Skills and Abilities

• Technical knowledge and experience working with Workfront Fusion and understanding Workfront’s API to integrate with various platforms (Required proficiency)
• A demonstrated ability to understand complex requirements and combine them with Workfront best practice to translate them into functionality. (Required proficiency)
• Strong communications skills and demonstrated experience presenting to clients and in both written and oral forms, with technical and non-technical staff to all levels of management (Required proficiency)
• Flexible with proven ability to conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities (Required proficiency)
• Strong understanding of Adobe Workfront, with the ability to configure the system based on the needs of the organization. (Required proficiency)
• Demonstrated experience in managing projects of high complexity to successful completion; ability to handle multiple concurrent systems and projects (Required proficiency)
• Must be able to build and maintain positive relationships with internal customers and external vendors. (Required proficiency)

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine. Learn more.
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SALARY RANGE:

$89,840.00 - $114,550.00 Annually

Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly.

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At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Click here for more information regarding CHOP's Compensation and Benefits.