Make extraordinary happen
At NCS Australia, we’re the challenger alternative in technology services and consulting. With more than 47 years of Australian heritage, we partner with governments and leading organisations to solve complex challenges, embrace new opportunities and deliver outcomes that make a real difference.
Our people bring together expertise across technology, consulting, delivery, operations, sales and corporate functions. We work collaboratively, challenge the status quo and give our people the opportunity to make an impact — for our clients, our communities and each other.
Job DescriptionWe're looking for a Workfront Support Analyst to become the primary point of contact for Adobe Workfront support across the business. In this role, you'll help users get the most out of the platform by providing practical support, troubleshooting issues, and ensuring requests are resolved in a timely and efficient manner. You'll manage the Workfront support queue, work closely with stakeholders across the business, and collaborate with technical teams to investigate and resolve system, process and user-related issues.
You'll develop a strong understanding of Workfront and the business processes it supports, partnering with the Workfront System Administrator to investigate issues, support system enhancements, assist with testing and communicate updates to users. The role will also focus on user enablement through training, support materials and knowledge sharing, while identifying trends and opportunities for process and system improvements. In addition, you'll provide reporting and insights on support activity, recurring issues and enhancement opportunities to help ensure the ongoing success and evolution of the platform.
Qualifications- Experience in systems support, application support, service desk, business analysis, marketing operations or a similar role.
- Strong problem-solving and troubleshooting skills with the ability to identify root causes and recommend practical solutions.
- Excellent communication skills with the ability to explain technical concepts and processes to non-technical users.
- Customer-focused mindset with a genuine passion for helping users and delivering a positive support experience.
- Strong organisational skills with the ability to manage multiple priorities and see issues through to resolution.
- Experience working with stakeholders across business and technical teams.
- Proficiency with Microsoft 365 applications including Excel, Word, PowerPoint, Teams and SharePoint.
- Experience with Adobe Workfront, Jira, ServiceNow, DevOps or similar workflow and support platforms is advantageous.
- Adobe Workfront experience or certification will be highly regarded but is not essential.
- A positive attitude, strong learning agility and enthusiasm for technology and continuous improvement.
Why NCS?
This is a place for people who like to get stuck in, bring ideas to life and make things happen. You'll work alongside experienced people who care about what they do, contribute to meaningful work and have the support to keep learning and grow your career. Whether you want to deepen your expertise, explore something new or take your career in a different direction, there's room to make it your own. We value Adventure, Excellence, Integrity, Ownership and Unity - bringing curiosity, collaboration and accountability to the way we work with our clients and each other.
Ready to make extraordinary happen?
We'd love to hear from you.
We celebrate diversity and inclusion
We value different perspectives, experiences and strengths our people bring. We're committed to an inclusive workplace where everyone has the opportunity to contribute, grow and succeed, and to providing equal employment opportunities and reasonable adjustments throughout the recruitment process.
Important information
Applicants will need valid Australian work rights and may be required to undergo relevant background, probity and police checks.
Agencies: NCS accepts candidate submissions only from agencies on our preferred supplier panel through the NCS Agency Portal.
Skills Required
- Experience in systems support, application support, service desk, business analysis, marketing operations, or a similar role
- Strong problem-solving and troubleshooting skills, including root-cause identification and practical solution recommendations
- Excellent communication skills for explaining technical concepts and processes to non-technical users
- Customer-focused mindset and commitment to delivering a positive support experience
- Strong organizational skills and ability to manage multiple priorities through resolution
- Experience working with business and technical stakeholders
- Proficiency with Microsoft 365 applications, including Excel, Word, PowerPoint, Teams, and SharePoint
- Experience with Adobe Workfront, Jira, ServiceNow, DevOps, or similar workflow and support platforms
- Adobe Workfront experience or certification
- Valid Australian work rights
- Ability to undergo relevant background, probity, and police checks
What We Do
NCS in Australia is reinventing technology services from the inside out. We provide advisory, design, build and managed services to our clients, with unrivalled service, attention and understanding every step of the way. We understand day 1001 is just an important as day 1, and we collaborate with clients, striving to provide adaptive approaches, outcomes and thinking by keeping our eye on tomorrow and the days after tomorrow. Our diverse workforce of around 1,300 people has delivered a wealth of large-scale, mission-critical, and multi-platform outcomes for governments and businesses nationally. We are the Australian arm of the pan-APAC technology leader NCS Group, a subsidiary of Singtel Group. Combining the experience and expertise of its 13,000-strong team across 57 specialisations, NCS provides differentiated and end-to-end technology services to clients with its capabilities in digital, data, cloud and platforms, as well as core offerings in application, infrastructure, engineering and cybersecurity. NCS also believes in building a strong partner ecosystem with leading technology players, research institutions and start-ups to support open innovation and co-creation. For more information about NCS Australia, visit ncs.co/en-au or contact our team today. To learn more about NCS Group, visit ncs.co.
