The Role
About Avalere Health
Guided by a single mission to make EVERY PATIENT POSSIBLE, our Advisory, Medical, and Marketing capabilities move as one, ensuring every patient is identified, supported, treated, and cared for. Equally.
Avalere Health is a global strategic partner, perfectly formed to solve the biggest challenges in health—at pace and at scale. We are united across the product lifecycle, uniquely positioned to understand every angle of life, health, and the human condition. Partnering with our clients, we are building a world where healthcare is not a barrier. And no patient is left behind.
We are powered by our unique and proprietary model, SenseMaking. Combining strategic tools and human ingenuity, SenseMaking allows us to transform limitations into pathways, obstacles into possibilities, and intricacy into action. Our talented, diverse, and passionate team—known as SenseMakers—strive each day to make EVERY PATIENT POSSIBLE.
We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you'd like to apply and need adjustments made, you can let us know in your application.
The Workfront Administrator is responsible for managing the day-to-day administration of Workfront and supporting user needs. With a strong focus on user experience, you’ll help resolve issues, lead onboarding activities, and contribute to ongoing system improvements. The role will work closely with our Lead Workfront Architect, development team, Workfront training team, and the business to understand and develop solutions collaboratively.
They will demonstrate excellent knowledge of the Workfront application and a keen interest on its ongoing development and how to leverage for business advantage. The Workfront Administrator will provide support to resolve technical issues and user support queries.
What you'll do
- Manage and resolve incoming user tickets, ensuring timely and effective support.
- Trouble-shoot user or system issues and implements solutions.
- Provide hyper-care support following releases, configuration changes, and onboarding efforts.
- Lead and support user demos and office hours to drive adoption and awareness of platform changes.
- Update user training materials and documentation in alignment with system enhancements and best practices in collaboration with the Workfront training team.
- Collaborate with the Workfront Architect, developers, and training team to build, test, and deliver new workflows, capabilities, and integrations.
- Monitor system performance, usage trends, and adoption to identify areas for improvement.
- Stay informed on current and upcoming Workfront product releases and industry best practices to continuously improve system usage.
- Continually improve your craft as an Administrator for Workfront through continuous learning while leveraging the latest platform releases, solution patterns and best practices, related business principles and technology.
About you
- 3+ years of experience working as a Workfront Administrator.
- Workfront Core Developer Certified (Professional or Expert) strongly preferred.
- Deep understanding of Workfront administration and configuration best practices.
- Excellent troubleshooting skills and ability to resolve both technical and user-related issues.
- A self-motivated technology enthusiast who thrives in a fast-paced environment.
- Skilled at learning new workflows independently.
- Strong customer service, change management, written and verbal communication, organizational, and interpersonal skills.
- Proven ability to work collaboratively with cross-functional, geographically diverse teams to implement complex business solutions.
- Experience implementing and supporting technical security and compliance best practices.
- Familiarity with agile and waterfall delivery frameworks.
- Be comfortable in an uncertain environment and help create certainty.
What we can offer
Avalere Health aims to empower every employee to develop and thrive. We empower our team with the tools, skills, and support needed to think differently and to solve healthcare’s most complex challenges.
At the center of our people-led culture is our Career Experience team, whose mission is to provide every employee with a purpose-driven career. We also pride ourselves on our personalized learning approach to ensure you receive the training you need to help you grow within the company and take advantage of our global scale and scope.
We are committed to embedding diversity and inclusion in every aspect of our organization. We encourage diversity of thought, inclusive behavior, and break down barriers to ensure every individual feels valued and encouraged to contribute their unique abilities and potential. As part of our commitment to building a healthier world, every employee is also encouraged to participate in our community engagement efforts, which support a wide range of healthcare programs and wellbeing causes worldwide.
We have city hubs across North America, Europe, and Asia, geared toward collaborating, training, socializing, and coming together as a global organization while maintaining and fully supporting flexible working practices. Our compensation and benefits package is benchmarked across the industry. We offer a generous company pension/retirement plan, private medical insurance, comprehensive employee wellbeing initiatives, compelling time-off policy, plus many other excellent employee benefits.
We encourage all applicants to read our candidate privacy notice before applying to Avalere Health.
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The Company
What We Do
Established in 2001, Avalere Health is a purposefully built commercialization partner for the biopharmaceutical, medical technology, and wellness industries. Our team of 1,500+ experts combine their knowledge and expertise across our core disciplines—Consulting; Medical; Policy; Value, Evidence, and Access; Marketing; and Digital Experience Technology—to create the connections that make better health happen.
We partner with our clients to navigate the complex and rapidly changing healthcare ecosystem. Together, our experts help clients connect patients with life-changing therapies, realizing the potential of strategies and solutions to accelerate innovation that improves lives.
